How to remove black line vertically on display? Helios 300

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Anik009
Anik009 Member Posts: 2 New User
edited November 2023 in 2019 Archives
My model Acer predator Helios 300 purches 4 mothes ago...developed a vertical line on the screen...I have a warranty periods....what can I do this??

Best Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
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    I suspect this is a hardware issue and it will be better to contact Acer.

    Can you post a picture, by the way?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
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    @Anik009
    Just go to BIOS and check , if still you see the lines in the BIOS than it should be a hardware issue.
    If there is no lines in the BIOS page than try to update the display driver. It should fix it.
    In order to contact Acer support check the below link
    http://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    Options
    I suspect this is a hardware issue and it will be better to contact Acer.

    Can you post a picture, by the way?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
    Answer ✓
    Options
    @Anik009
    Just go to BIOS and check , if still you see the lines in the BIOS than it should be a hardware issue.
    If there is no lines in the BIOS page than try to update the display driver. It should fix it.
    In order to contact Acer support check the below link
    http://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Anik009
    Anik009 Member Posts: 2 New User
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    thats is my problem..
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Options
    Doesn't seem like something a faulty GPU would produce. Anyway, you should contact Acer support and arrange a repair. In the service centre they will most likely replace the screen.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!