Acer Predator Helios 500 shows black screen after sleep mode

okros19
okros19 Member Posts: 6 New User
edited November 2023 in 2019 Archives
Basically, whenever I close down my laptop and opens it up later, all I got is a black screen. No mouse no reaction, no nothing! What could be the problem?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I would suggest to try updating the graphics driver to latest version from nvidia's driver page.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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    Click on 'Yes' if the comment answers your question!

  • okros19
    okros19 Member Posts: 6 New User
    Didn't solved the porblem, must be something else.
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can try resetting the battery:
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Try booting windows in safe mode and check if the issue persists.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • okros19
    okros19 Member Posts: 6 New User
    ven98 said:
    You can try resetting the battery:
    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Try booting windows in safe mode and check if the issue persists.
    well, I just did that mate, and now the computer is not even boot... just a black screen after I press the power button... :( Now I can't use it!