Help, My Predator Helios 300 Model Model Predator PH315-51 screen keeps turning off during use.

Drexel

I just got a Helios 300 a couple of weeks ago and every now and then the screen will turn off while in use. The sound and game I am playing will stay on but the screen will not come back on unless I open and close the lid. I have already updated my Bios and video drivers and it still has this problem.  It also will do it while just surfing the web so its not just when I am playing a game.

Here is what I have:
Acer Predator Helios 300
Model Predator PH315-51

Thanks,
Drexel

Jack22

@Drexel

power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.

BIOS default: After power drain is done, power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

Click on 'Yes' if the comment answers your question!

Drexel

Thank you, just tried it and hopefully it works!

Thanks again,
Drexel

Drexel

Ok so it just did it again while playing Tomb Raider with the laptop plugged in.  I followed all your steps and reset the bios to default settings.

Thanks
Drexel

Jack22

@Drexel
Go to Advanced Power options and check whether battery settings
as similar in the give picture below



Click on 'Yes' if the comment answers your question!

Drexel

Ok mine show the same as that, I did not have to change anything