Examples: Monday, today, last week, Mar 26, 3/26/04

Can I save my Acer Aspire E15 E5-575G-53vg ??

Hi there,
I bought my Acer Aspire on November 2016 and it has been running great until yesterday (February 18, 2019) when it randomly shut off mid way to me clicking print on Microsoft Word and wouldn’t turn back on (black screen, no beeps, fan not moving). I tried the Acer method of using the pinhole reset button on the bottom of the laptop but still no luck.. While plugged in the blue light comes up showing the battery is fully charged and when I press the power button it changes to orange and back to blue but that’s all the laptop does.
When it’s not plugged into the charger there are no lights or sounds whatsoever when I press the power button. With these circumstances I believe the motherboard somehow shorted which would suck since they are pretty pricy with the used motherboards costing more than half the cost of the laptop which I’ve only had for 2 years and a couple months... Is there any other methods I could try to fix my motherboard?? or will I just have to buy a new laptop and move my m.2 256gb ssd to the new one?

any tips or suggestions?

FAQ & Answers

  • Jack22Jack22 Posts: 1,487ACE Pioneer
    @Hypertrophik ;
    After you connect to charger try to connect to external monitor just to check whether you get a display or not.
    If not than i guess might be the problem with battery or the motherboard.
    Request you to contact Acer support.
    check the below link to contact Acer
    http://www.acer.com/worldwide/support/


    Click on 'Yes' if the comment answers your question!
  • HypertrophikHypertrophik Posts: 4Member New User
    Jack22 said:
    @Hypertrophik ;
    After you connect to charger try to connect to external monitor just to check whether you get a display or not.
    If not than i guess might be the problem with battery or the motherboard.
    Request you to contact Acer support.
    check the below link to contact Acer
    http://www.acer.com/worldwide/support/


    Click on 'Yes' if the comment answers your question!
    Yeah I tried connecting my external monitor but nothing happens when I press the power button even when it’s charging. I’m 99% sure it’s the motherboard since it seems like it’s not giving power to any of the other components. Do I have any options if it is the motherboard? Not sure what I can do?
  • Jack22Jack22 Posts: 1,487ACE Pioneer
    @Hypertrophik
    Even i guess it should be something related to hardware.
    If your unit is under warranty , the best would be sending it for service to Acer repair center.They will fix the issue.
    To contact Acer repair center check the below link
    http://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
Sign In or Register to comment.

Who's Online127

Anthony990
Anthony990
billsey
billsey
Dmkke6973
Dmkke6973
JarBi9
JarBi9
MaClane
MaClane
Simar
Simar
+121 Guests

Join in, share your experience!

It looks like you're new here. If you want to get involved, click one of these buttons!

Announcements

Acer Community is now available in French! We are delighted to announce the addition of French to the list of supported languages in order to reach more users and expand on our mission to break the barriers between people and technology. You can access the French community from the drop down language menu located next to your username on the top right corner.


Participez aux discussions !

New Here?

Register to get all the benefits of being a member! Get social and introduce yourself in our Welcome Forum, or learn about our ACE Program and What's Happening at Acer.

Intel Extreme KAtowise 2019
Predator Join the forum discussions on our
Predator line of products.
Find out about the Acer ACE program.