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acer portal A315-21-95KF

sxymk111sxymk111 Posts: 4Member New User
my acer portal on my laptop is having problems. I know my internet is on but when I go to login on the app on the laptop it keeps saying internet connection is lost what can I do to fix this problem. Thank you

FAQ & Answers

  • Jack22Jack22 Posts: 1,486ACE Pioneer
    @sxymk111
    May i have the model number of your laptop

    Click on 'Yes' if the comment answers your question!
  • sxymk111sxymk111 Posts: 4Member New User
    Jack22 said:
    @sxymk111
    May i have the model number of your laptop

    Click on 'Yes' if the comment answers your question!
    N17Q3
  • Jack22Jack22 Posts: 1,486ACE Pioneer
    sxymk111 said:
    Jack22 said:
    @sxymk111
    May i have the model number of your laptop

    Click on 'Yes' if the comment answers your question!
    N17Q3
    Please check the model number at the back of the laptop and give me the right one.
  • Jack22Jack22 Posts: 1,486ACE Pioneer
    @sxymk111
    example for model number 
    Model Name: A315-21


    Click on 'Yes' if the comment answers your question!
  • sxymk111sxymk111 Posts: 4Member New User
    A315-21-95KF
  • Jack22Jack22 Posts: 1,486ACE Pioneer
    @sxymk111
    1.power drain: Just check the back of the unit, you can find a pin hole , unplug the charger and turn off the unit. now put a paper clip in the small pin hole and press and hold it for 30 sec.
    2.BIOS default: After power drain is done, power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart
    3. go to device manager, uninstall the wifi network adaptor and restart the unit and check

    Click on 'Yes' if the comment answers your question!
  • sxymk111sxymk111 Posts: 4Member New User
    edited February 25
    this is my model number *********************** how do I uninstall the acre portal and than reinstall it.
  • You want to uninstall byoc applications, right? If so, check out this site: https://br.answers.acer.com/app/answers/detail/a_id/60528/~/fim-da-notificação-de-serviço-acer-byoc-apps
    If you want to reinstall windows 10, press alt + f10 before the Acer logo!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
     

    Detection tool
    Driverpack
    ProductKey
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • Jack22Jack22 Posts: 1,486ACE Pioneer
    @sxymk111
    Check the below info for removing the BYOC end of service notification
    https://us.answers.acer.com/app/answers/detail/a_id/60518

    Click on 'Yes' if the comment answers your question!
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