Predator Sense

FallenX
FallenX Member Posts: 8

Tinkerer

edited November 2023 in 2019 Archives
Ever since, I send back to Acer Service Centre to change my motherboard and claim warranty, I'm formatting my laptop and then I try to reinstall Predator Sense and I got Error message " Sorry ! This computer is not supported". Anyone have solution ? 

Acer Predator Helios 300
PH315-51 Model
i7 8750H 
GTX1060
8GB RAM
128GB SSD+1TB SSHD(changed the harddisk from HDD to SSHD)

Best Answer

  • FallenX
    FallenX Member Posts: 8

    Tinkerer

    Answer ✓
    Found A solution, I go to Regedit and replace the model name from PH315-51 to PH317-51(i know its an old model) But I dont have choice and I download PH317-51 Model's Predator Sense. Done. 

Answers

  • vipe7
    vipe7 Member Posts: 4 New User
    Almost same problem here. I sent mine back to service and now they are waiting another motherboard
  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    There is a registry setting that you could try changing manually to update laptop model and then try installing Predator Sense, in case you wanted to try one more way to get PS installed instead of sending to Acer service center. Try searching this forum, there are multiple threads on the same.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited February 2019
    You might have the wrong model in the bios so PS will not work you have to contact the support to send it back to get it fixed in the bios this might happen when they change the motherboards even a letter in the bios it's enough for PS not work neither install as when you install it it goes to cross check with the bios if the model is the correct one check your bios for your model name  because all variants use the same mobo also in acer care center should show Predator following the correct model


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • FallenX
    FallenX Member Posts: 8

    Tinkerer

    Answer ✓
    Found A solution, I go to Regedit and replace the model name from PH315-51 to PH317-51(i know its an old model) But I dont have choice and I download PH317-51 Model's Predator Sense. Done. 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited February 2019
    Humm that might mean that the mobo they replaced was refurbished from a 317 probably and all mobo replacements are replaced with refurbished ones anyway just crosscheck your bios to see what u have there i am curious now :p


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • FallenX
    FallenX Member Posts: 8

    Tinkerer

    xapim said:
    Humm that might mean that the mobo they replaced was refurbished from a 317 probably and all mobo replacements are replaced with refurbished ones anyway just crosscheck your bios to see what u have there i am curious now :p
    Well, the old model PH317-51 is i7 7700HQ, GTX960. I already checked the BIOS. Its PH315-51 Model. Plus, I had to Create my own OEM file For Predator Sense. 
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited February 2019
    FallenX said:
    xapim said:
    Humm that might mean that the mobo they replaced was refurbished from a 317 probably and all mobo replacements are replaced with refurbished ones anyway just crosscheck your bios to see what u have there i am curious now :p
    Well, the old model PH317-51 is i7 7700HQ, GTX960. I already checked the BIOS. Its PH315-51 Model. Plus, I had to Create my own OEM file For Predator Sense. 
    Well anyway glad u got it sorted mobo replacements can be a bit tricky and a headache sometimes :)


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/