My number keyes 5 and 6 doesn't work

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vinor1984
vinor1984 Member Posts: 2 New User
edited November 2023 in 2019 Archives
I have a Acer Chromebook since about a month. 

Now I noticed when i hit the number 5 key it types "t5" and the humber 6 key turns into "y6".

I have tried a power wash and the problem remains. 

Any ideas on how to fix it?
(Ah, just noticed that the questionmark turns into "Å?" (swedish keyboard)

Answers

  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
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    @vinor1984
    Try doing a hard reset
    1. Turn off your Chromebook.
    2. Press and hold Refresh Refresh + tap Power Shut down
    3. When your Chromebook starts up, release Refresh Refresh.
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    Click on 'Yes' if the comment answers your question!
  • vinor1984
    vinor1984 Member Posts: 2 New User
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    That did not help unfortunately. 
  • Jack22
    Jack22 ACE Posts: 3,750 Pathfinder
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    @vinor1984
    Then i guess it might be a hardware problem . 
    Please call Acer support and send the laptop for repair. 

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
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    vinor1984 said:
    That did not help unfortunately. 
    If its the specific keys that are not working the chances are hardware issue, If you think your unit is under warranty then contact acer support for warranty help.
    Click on 'Yes' to accept my comment as answer