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Acer Predator Helios 300 GPU Cuts Off - Is It Supposed to Happen?

ANHGamingANHGaming Posts: 3Member New User
edited February 10 in Predator Laptops
Hello, I have recently got an Acer Predator Helios 300 (Intel i5 8th Gen + NVIDIA GEFORCE GTX), and soon noticed a problem. The trouble is, I don't know whether this 'problem' should be happening - and I couldn't find any posts on any forums expressing the same problem. Anyway, when gaming the GPU obviously gets warm, and of coarse some games heat it up more than others. With the more graphically intensive games, the GPU cuts out - I can only imagine to allow for it to cool down - which makes the game unplayable for around five seconds until the GPU starts up properly again. Looking at the Predator Sense Application, the GPU reaches about 76C when running 'Forza Horizon 4', perhaps the most graphically intense game made for some time to be fair, and sits at that temperature quite happily until the GPU cuts off, the temperature lowers, and it starts again. For a short while after it does this, the charging light also flashes orange, at the same tempo as the power light on hibernate. It does this with most modern 3-D games, but fairly infrequently - with the exception of the pre-mentioned game where it happens on average about every 50 seconds. Is 76C absurdly hot for a GPU and I'm just naively over-stretching the computer's abilities or is there an issue with my computer?

Thank you. 

FAQ & Answers

  • xapimxapim Posts: 950Member Seasoned Specialist
    edited February 11
    @ANHGaming seems to me you are having thermal throttling check the links on my signature (H300 group etc...) and optimize windows/undervolt and if needed repaste with a good thermal paste like kryonaut or similar


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join/follow the H300 fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • ven98ven98 Posts: 3,499ACE Pathfinder
    Can you post what is the CPU temperature during gaming? 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.

    I am not an Acer employee!



    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ANHGamingANHGaming Posts: 3Member New User
    edited February 11
    @xapim
    @ven98

    Hello, thank you for replying. I'll have a look at the links later as I'm out at the moment, the CPU gets quite hot at about 97°C.
  • ANHGamingANHGaming Posts: 3Member New User
    xapim said:
    @ANHGaming seems to me you are having thermal throttling check the links on my signature (H300 group etc...) and optimize windows/undervolt and if needed repaste with a good thermal paste like kryonaut or similar
    I've had a look, but I'm struggling to find any software that allows me to under-volt the GPU - including MSI Afterburner - do you by any chance know any please?

    Thank you.
  • ven98ven98 Posts: 3,499ACE Pathfinder
    MSI afterburner allows undervolting the GPU, but you have to open the voltage/frequency graph, which allows adjusting of the voltage. 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.

    I am not an Acer employee!



    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

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