My laptop acer (e14 e5-476g )screen turn to black frequently.why?:(

Nanda44
Nanda44 Member Posts: 9

Tinkerer

edited September 2023 in 2019 Archives
I buy laptop one week ago.Acer e14 e5-476G
problem is I play game and it work correctly,
But after play game, screen is turn to black
Frequently and about 10 times it's turn to black. I think it is cauz intel UHD driver?
Or Why?
I update window 10 
But it 's nothing..
I can`t found intel UHD gah driver for my laptop.
What should i do? Please help.

Best Answer

  • JackE
    JackE ACE Posts: 44,444 Trailblazer
    Answer ✓
    Nanda44>>>I can`t get warranty according to some reasons. >>>

    If the ALT+F10 recovery failed, it is like a hardware problem. Thus go to this link and enter your machine's serial number id (SNID) for warranty service if you purchased it less than a year ago.

    Jack E/NJ




    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,444 Trailblazer
    Your battery must be near 100% charged with the charger plugged in BEFORE you start gaming. Your Control Panel power plan must also be set to performance mode. Jack E/NJ

    Jack E/NJ

  • Nanda44
    Nanda44 Member Posts: 9

    Tinkerer

    edited March 2019
    NoNo that is not. It happen without playing game .Is it factory fault?I can`t get warranty
    according to some reasons. 
    It is similar to graphic driver error 😢
    I cant found solution pls help

  • JackE
    JackE ACE Posts: 44,444 Trailblazer
    Open Control Panel. Search 'power plan'. Click 'edit power plan' in left panel. Change all settings to NEVER. Jack E/NJ


    Jack E/NJ

  • TheaAbines
    TheaAbines Member Posts: 5

    Tinkerer

    this is the same problem as mine with the same acer laptop model. How could I go to the control panel with a death black screen?
  • JackE
    JackE ACE Posts: 44,444 Trailblazer
    Shut laptop completely off. Remove charger. Look for pinhole with battery symbol on bottom cover. Gently insert paper clip into hole for about 10 seconds. Then let machine rest for 15 minutes. Then plug charger in for another 15 minutes. Then try to turn it back on again. Jack E/NJ

    Jack E/NJ

  • Nanda44
    Nanda44 Member Posts: 9

    Tinkerer

    No have pinhole on the back bro.
    It happen after install graphic driver.Turn to black screen after using photoshop,Dota,etc..
    After it happen I press power buttom about 5 sec to sleep laptop and then I press again power buttom to open laptop.It turn to normal for a while.A few moment later,black screen again..😢.

  • JackE
    JackE ACE Posts: 44,444 Trailblazer
    >>>It happen after install graphic driver>>>

    (1) What graphic driver?
    (2) What was problem with old graphic driver?

    Jack E/NJ

    Jack E/NJ

  • Nanda44
    Nanda44 Member Posts: 9

    Tinkerer

    (1) navidia MX 150
    (2)I use original driver .
    It happen after installing that original driver.
    Then I use another version.It happen more badly.
  • JackE
    JackE ACE Posts: 44,444 Trailblazer
    What original driver? Show me link that you downloaded from. Jack E/NJ

    Jack E/NJ

  • Nanda44
    Nanda44 Member Posts: 9

    Tinkerer

    https://www.acer.com/ac/en/ID/content/support-product/7374?b=1


    I download drivers from acer's official website.
  • JackE
    JackE ACE Posts: 44,444 Trailblazer
    Shut machine completely off. Then turn it back on and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear as in the video below. Follow directions to reset the machine to a factory fresh state. Jack E/NJ


    Jack E/NJ

  • Nanda44
    Nanda44 Member Posts: 9

    Tinkerer

    I tried that method.that is not solve problem.
    And I installed window 10 .that is about 1 week only.
  • JackE
    JackE ACE Posts: 44,444 Trailblazer
    Did you acquire this machine without ACER factory-installed Win10? Jack E/NJ

    Jack E/NJ

  • Nanda44
    Nanda44 Member Posts: 9

    Tinkerer

    No,I buy new laptop and there is originally instlled win 10.On factory install,that happen.I think that is factory fault😢
  • JackE
    JackE ACE Posts: 44,444 Trailblazer
    Answer ✓
    Nanda44>>>I can`t get warranty according to some reasons. >>>

    If the ALT+F10 recovery failed, it is like a hardware problem. Thus go to this link and enter your machine's serial number id (SNID) for warranty service if you purchased it less than a year ago.

    Jack E/NJ




    Jack E/NJ

  • Nanda44
    Nanda44 Member Posts: 9

    Tinkerer

    Hi... I went to service center.
    They change motherboard and LCD
    (Especially motherboard) 
    And problem is gone away.
    Anyway thanks for your time and advice 
  • Nanda44
    Nanda44 Member Posts: 9

    Tinkerer

    this is the same problem as mine with the same acer laptop model. How could I go to the control panel with a death black screen?
    Hey! Go to service center with warrenty.
    It is factory fault.
  • JackE
    JackE ACE Posts: 44,444 Trailblazer

    Thank you for good report and advice to TheaAbines

    Jack E/NJ

    Jack E/NJ