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Problems with G5-793 after warranty repair

vipe7vipe7 Posts: 4Member New User
Hello everyone,
Today I just got my Acer Predator 17 G5-793 back from service in my country (Bulgaria) with fresh pre-installed windows and new motherboard.
They had changed the motherboard because of strange noise (buzzing) like in this topic: https://community.acer.com/en/discussion/534951/acer-predator-g9-593-buzzing-noise-coming-from-speakers-under-full-load-with-video
When navigating to Start - Settings - Update & Security - Activation... I see Edition: Windows 10 Home and Activation: Windows is activated with a digital license
Also when I installed PredatorSense for my model there were missing GPU Temp and GPU Fan RPM... I had tried with disable fast windows startup, chipset drivers, intel drivers and everything else from acer website for my model. Read all topics I had found about this problems and tried everything. Also from this topic I don't have any text too https://community.acer.com/en/discussion/comment/536662/#Comment_536662
Later I decided that a fresh windows may help and downloaded Windows Media Creation Tool and made a USB Flash. I'm familiar with this kind of things because I had already re-installed my windows 2 times that way while formatting both discs (SSD and HDD) and other small ones about recovery and I don't remember other ones to start super fresh and empty laptop, but this time it was different... Once started I met the dialog box that wants from me about Product Key? (RLY? it never asked me about this... tough that I had already bought a windows 10 home with this laptop) 
Back in time when I bough this laptop it was only with HDD and 2-3days later I bough +8GB RAM and Samsung SSD 960 Pro 256GB NVMe. Removed all small drives which windows were made on HDD (like recovery and other ones) and made my HDD to D\ and E\ (50/50%) and putted Windows at C\ (SSD). Few months later I re-installed windows again and it passed without any problems.
So is it possible to be some mistake from our acer repair service or because the new motherboard?
Should I bring the laptop back to them to fix this things or its useless?

(Sorry for my bad English)

Screenshots Attached

FAQ & Answers

  • GawainGawain Posts: 160Member Skilled Fixer
    the new motherboard is the bit that is causing the issue.  So what you need to do is click the start button, type RUN then enter, then type SLUI 4 then enter again.  This will bring up a box to choose your region etc and eventually a number to call from where you are (hopefully toll free).. call the number and explain the mb has been changed and those kindly folks at MS will activate for you.
  • vipe7vipe7 Posts: 4Member New User
    Gawain said:
    the new motherboard is the bit that is causing the issue.  So what you need to do is click the start button, type RUN then enter, then type SLUI 4 then enter again.  This will bring up a box to choose your region etc and eventually a number to call from where you are (hopefully toll free).. call the number and explain the mb has been changed and those kindly folks at MS will activate for you.
    Nothing appears when I hit enter after SLUI 4 :scream: 

    Also noticed few more things like:
    1) Acer Care Center... my model is NG-G5-793-79ER (im pretty sure it was Predator G5-793) idk if this matters at all
    2) My ` key not responding on every press (it wont respond if i press it little left from it's center)
    3) When I restart or just turn on the laptop... this happening https://drive.google.com/open?id=1Y2H8KJDlLX8dC3KA1_oWkRWRGMwh8-Z0 

    About Predator Sense and Product Key from 1st post im attaching files now (hope it will success)
  • GawainGawain Posts: 160Member Skilled Fixer
    well,  that is the MS command so don't know why it does nothing.  
  • vipe7vipe7 Posts: 4Member New User
    Yep does nothing. Tried this on my older laptop and at office PC... it works there
    Well I sent it back to service. There was too many things I don't like
  • GawainGawain Posts: 160Member Skilled Fixer
    okay, that makes sense.  If you have the same issue with activation after it comes back, then here's the number to call from Bulgaria to activate and hopefully they'll be able to sort it:  0800 15555.  The other option would be to wipe the lot and put a fresh 10 image on from a downloaded .iso file from MS's website (after backing up to an external drive anything personal, then slui 4 will work if needed).    Here's the link just in case:
    https://www.microsoft.com/en-gb/software-download/windows10ISO
  • xapimxapim Posts: 1,415Member Supercomputer Wrangler
    edited February 7
    vipe7 said:
    Hello everyone,
    Today I just got my Acer Predator 17 G5-793 back from service in my country (Bulgaria) with fresh pre-installed windows and new motherboard.
    They had changed the motherboard because of strange noise (buzzing) like in this topic: https://community.acer.com/en/discussion/534951/acer-predator-g9-593-buzzing-noise-coming-from-speakers-under-full-load-with-video
    When navigating to Start - Settings - Update & Security - Activation... I see Edition: Windows 10 Home and Activation: Windows is activated with a digital license
    Also when I installed PredatorSense for my model there were missing GPU Temp and GPU Fan RPM... I had tried with disable fast windows startup, chipset drivers, intel drivers and everything else from acer website for my model. Read all topics I had found about this problems and tried everything. Also from this topic I don't have any text too https://community.acer.com/en/discussion/comment/536662/#Comment_536662
    Later I decided that a fresh windows may help and downloaded Windows Media Creation Tool and made a USB Flash. I'm familiar with this kind of things because I had already re-installed my windows 2 times that way while formatting both discs (SSD and HDD) and other small ones about recovery and I don't remember other ones to start super fresh and empty laptop, but this time it was different... Once started I met the dialog box that wants from me about Product Key? (RLY? it never asked me about this... tough that I had already bought a windows 10 home with this laptop) 
    Back in time when I bough this laptop it was only with HDD and 2-3days later I bough +8GB RAM and Samsung SSD 960 Pro 256GB NVMe. Removed all small drives which windows were made on HDD (like recovery and other ones) and made my HDD to D\ and E\ (50/50%) and putted Windows at C\ (SSD). Few months later I re-installed windows again and it passed without any problems.
    So is it possible to be some mistake from our acer repair service or because the new motherboard?
    Should I bring the laptop back to them to fix this things or its useless?

    (Sorry for my bad English)

    Screenshots Attached
    @vipe7 you should had got the oem activation key that is built into the mobo bios itself via command line before formatted the hdd and deleting the acer recovery partition the oem key will work with any windows when you deleted the recovery partition there is no way to get the oem key anymore only acer can recover it by reinstating the factory partitions again and u stated that the model does not match what you had you will have to send it back to get it fixed the model is also built into the bios and PS will scan the bios for the correct model when installing and sometimes will not let you install it and other times will never work correctly i suggest check the bios itself if the model is wrong send it to repair to fix it or you will always have issues and also ask for a factory image for the correct model what seems to me that happened was they got you a refurbished mobo as its the usuall steps that any manufacturer takes when it comes to replace a faulty mobo and somehow they messed up the model and the factory image


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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