Steel SW3-013 does not work touch

AleS_1010
AleS_1010 Member Posts: 2 New User
edited November 2023 in 2019 Archives
Hace unos meses me compré por Internet una Acer Switch SW3-013 con Windows 10, la cuestión es que no funciona el touch y ya probe lo siguiente:

- Actualizando el BIOS a la versión 1.10 mediante el driver Master Installer (BIOS 1.10 + Platform driver included)
- Restableciendo Windows 10 Home a estado de fábrica mediante Windows, pues no tenía las aplicaciones de Acer
- Instalando Windows 10 Home de 32 Bits desde cero, incluso eliminando todas las particiones
- Realizando varias procedimientos, pero hasta el momento ninguno funciona...

De favor solicito su valiosa ayuda...Muchas gracias...




---------------Spanish – detectedAfrikaansAlbanianAmharicArabicArmenianAzerbaijaniBanglaBasqueBelarusianBosnianBulgarianBurmeseCatalanCebuanoChinese (Simplified)Chinese (Traditional)CorsicanCroatianCzechDanishDutchEnglishEsperantoEstonianFilipinoFinnishFrenchGalicianGeorgianGermanGreekGujaratiHaitian CreoleHausaHawaiianHebrewHindiHmongHungarianIcelandicIgboIndonesianIrishItalianJapaneseJavaneseKannadaKazakhKhmerKoreanKurdishKyrgyzLaoLatinLatvianLithuanianLuxembourgishMacedonianMalagasyMalayMalayalamMalteseMaoriMarathiMongolianNepaliNorwegianNyanjaPashtoPersianPolishPortuguesePunjabiRomanianRussianSamoanScottish GaelicSerbianShonaSindhiSinhalaSlovakSlovenianSomaliSouthern SothoSpanishSundaneseSwahiliSwedishTajikTamilTeluguThaiTurkishUkrainianUrduUzbekVietnameseWelshWestern FrisianXhosaYiddishYorubaZuluSpanish – detected
A few months ago I bought an Acer Switch SW3-013 with Windows 10 on the Internet, the point is that the touch does not work and I already try the following:

- Updating the BIOS to version 1.10 using the Master Installer driver (BIOS 1.10 + Platform driver included)
- Installing the drivers of the page https://www.acer.com/ac/en/US/content/support-product/5931?b=1
- Restoring Windows 10 Home to factory state using Windows, since it did not have the Acer applications
- Installing Windows 10 Home 32 Bits from scratch, even removing all partitions
- Performing several procedures, but until now none works ...

Please request your valuable help ... Thank you very much ...

[Post edited as the member posted in Spanish language -Acer-Harvey]

Answers

  • JackE
    JackE ACE Posts: 45,085 Trailblazer
    Apague la computadora portátil. Vuelva a encenderlo e inmediatamente presione y mantenga presionada la tecla ALT mientras toca la tecla F10. Restaure la máquina a un estado nuevo de fábrica ACER desde la partición de recuperación de ACER oculta como se muestra en el video a continuación. Si todavía no funciona, solicite la reparación en garantía. Jack E/NJ

    Turn laptop off. Turn it on again and immediately press and hold the ALT key while tapping the F10 key. Reset the machine to an ACER factory fresh state from the hidden ACER recovery partition as shown in the video below.  If it still doesn't work, arrange for warranty repair. Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA







    Jack E/NJ