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Customer Service and Repair Service Problems

ActanActan Posts: 1Member New User
My recently purchased laptop (just two months old) has been sent for repairs twice. Right now, it's at its second repair and has been there for two weeks. I have been calling the repair center and they have been dismissive with my inquiry and it turns out they have lied to me by saying my laptop is being repaired when it turned out the repair center only started repairing my laptop YESTERDAY. Is there someone in Acer I can reach out to regarding this issue? I need a functioning laptop soon and Acer custormer service is being dishonest and unhelpful right now.

Comments

  • Acer-MannyAcer-Manny Posts: 2,283Acer Crew Acer Crew

    Hello Actan,

     

    I'm sorry that you're having issues with your unit and warranty.  Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny


  • SSkiesSSkies Posts: 1Member New User
    My Acer' s internal charging port snapped, I think. Any way I can send this in for repairs or fix it myself?
  • Acer-MannyAcer-Manny Posts: 2,283Acer Crew Acer Crew
    Hi SSkies,

    Please contact your local Acer support for better assistance: https://www.acer.com/ac/en/US/content/service-contact

    Thanks,
    Acer-Manny 
  • didididididi Posts: 2Member New User
    Actan said:
    My recently purchased laptop (just two months old) has been sent for repairs twice. Right now, it's at its second repair and has been there for two weeks. I have been calling the repair center and they have been dismissive with my inquiry and it turns out they have lied to me by saying my laptop is being repaired when it turned out the repair center only started repairing my laptop YESTERDAY. Is there someone in Acer I can reach out to regarding this issue? I need a functioning laptop soon and Acer custormer service is being dishonest and unhelpful right now.

  • didididididi Posts: 2Member New User
    edited May 14
    Virtually identical situation here. As of now, mine is in repair for the 2nd time, with the same problems as 1st repair, 12 days already, and the status is: "being repaired" still. Unacceptable! Will share my experience with all mass media communities.
  • Acer-MannyAcer-Manny Posts: 2,283Acer Crew Acer Crew

    Hello dididi,

     

    I'm sorry that you're having issues. Can you please send me a PM with the S/N of your unit so I can look into this for you?

     

    Thanks,

    Acer-Manny
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