Got locked out of bios and windows 10 startup crashed

ThePetraitis
ThePetraitis Member Posts: 2 New User
edited August 2023 in 2019 Archives
Hello dear users of acer forum. I really wish you helped me with  this little problem. My laptop shut down during an update of windows and the startup is broken now. I could fix the startup with my USB flash drive where I got my windows but the security boot is enabled and I cant get into my bios because I forgot my password I set on them. I dont know why the safe boot got enabled because It was clearly disabled as I had no problem installing windows. So after a few failed attempts to enter the correct password I get to enter the unlock password. [Enter Unlock Password(Key : 1058068610)]. What is the unlock password? I hear people say that Key 1058068610 is the way to find the unlock password but I cant find it anywhere.
Thank you in advance and please help me,

Vilius.

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    You have to contact Acer support about forgotten BIOS password 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    You have to contact Acer support about forgotten BIOS password 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ThePetraitis
    ThePetraitis Member Posts: 2 New User
    Can I somehow contact them via email or other online communication service?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Yes, you can contact them via email or call them. 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!