Why is my acer aspire V5-431 stuck on a black screen?

BARRATT75
BARRATT75 Member Posts: 2 New User
edited August 2023 in 2019 Archives
I've recently turned on my laptop to find that there is a black screen with a box. It says password/unlock key and below says unlock key hint number. This layout is completely different to what I'm usually used to seeing. Is anyone able to help? I've tried all sorts pressing F2 or DEL to go to main system but it doesn't even allow that. When pressjbf any button on keyboard, the laptop just makes noises. This is an ongoing issues which I'm not able to solve. Is someone able to kindly help? 

Answers

  • BARRATT75
    BARRATT75 Member Posts: 2 New User
    Unlock key hint number changes every time laptop is switched on