Keyboard and Mouse lag XC-885

Phil123
Phil123 Member Posts: 8

Tinkerer

edited September 2023 in 2019 Archives
When I use the supplied wireless keyboard and mouse, I sometimes get a lag when the mouse cursor moves but doesn't select anything and letters are missed when typing. When I wait several seconds, the functionality returns but some letters will have been missed.  I am currently using an old Logitech keyboard and Dell mouse (both wired) and I don't have the problem.  I have seen many reports of similar problems on Google following a recent Win 10 upgrade, however the wide range of suggested solutions indicates that nobody really understands the problem.  Any suggestions? 

Sorry - posted in the wrong area.

Best Answers

  • Jack22
    Jack22 ACE Posts: 4,177 Pathfinder
    Answer ✓
    @Phil123
    Please try to update the driver .
    Check is there updates from windows and try to run it and check

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Jack22
    Jack22 ACE Posts: 4,177 Pathfinder
    Answer ✓
    @Phil123
    Select "Device Manager" from the pane on the left. Expand the Keyboards section, right-click on the keyboard you want to repair and choose "Uninstall." Click the Windows "Start" button and select "Restart." When your computer boots up, Windows will detect your keyboard and install the driver.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Jack22
    Jack22 ACE Posts: 4,177 Pathfinder
    Answer ✓
    @Phil123
    Also try to check the battery on the wireless keyboard and mouse

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!

Answers

  • Jack22
    Jack22 ACE Posts: 4,177 Pathfinder
    Answer ✓
    @Phil123
    Please try to update the driver .
    Check is there updates from windows and try to run it and check

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Jack22
    Jack22 ACE Posts: 4,177 Pathfinder
    Answer ✓
    @Phil123
    Select "Device Manager" from the pane on the left. Expand the Keyboards section, right-click on the keyboard you want to repair and choose "Uninstall." Click the Windows "Start" button and select "Restart." When your computer boots up, Windows will detect your keyboard and install the driver.

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Phil123
    Phil123 Member Posts: 8

    Tinkerer

    Thanks Jack22 - i'll give that a try.
  • Jack22
    Jack22 ACE Posts: 4,177 Pathfinder
    Answer ✓
    @Phil123
    Also try to check the battery on the wireless keyboard and mouse

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • Phil123
    Phil123 Member Posts: 8

    Tinkerer

    Thanks guys, I tried replacing the keyboard and mouse batteries and the keyboard driver but still had the problem. I'm currently using an old logitech keyboard and dell mouse, both wired, without a problem.