TOUCH SCREEN ISSUE model name: AU5-620

tonjimz
tonjimz Member Posts: 1 New User
edited March 18 in 2019 Archives
I want to restore the touch screen for my PC. I have checked from Device Manager and found out the driver is missing. For your info this PC was upgraded to windows 10, model name: AU5-620. 

Answers

  • Jack22
    Jack22 ACE Posts: 4,004 Pathfinder
    @tonjimz
    Try the below steps

    Configure the touch display:
    1. Go to Windows Start screen and type Tablet PC Settings.
    2. In the Search charm that comes up, go to "Tablet PC Settings".
    3. On the "Display" tab of Tablet PC Settings, click "Setup".
    4. Follow on-screen instructions to identify your screen as touch screen.
    5. Tap the screen to check if it responds. If not, follow the steps in the section below.

     

    Check if the Touch Screen device is detected:
    1. Press the Windows + X keys.
    2. Select System from the menu that appears.
    3. Locate "Pen and Touch" and make sure that it says "Full Windows Touch Support".
    4. If there is a message under "Pen and Touch" saying that the touch screen is not available, there might be some hardware issue. In this case, it is recommended to visit nearest Acer service center. To do this, the following link can be useful:
    http://us.acer.com/ac/en/US/content/service-contact


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