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Acer Nitro 5 with AMD processor and card - How do i update the drivers?

JonasThedaneJonasThedane Posts: 3Member New User
Hi Everyone. 

I have tried to update the drivers downloaded from AMD's website and the Acer website, but nothing seems to work. Last time i did it my laptop was stuck in a "getting windows ready" loop.

Do anyone know how to update the AMD drivers on a acer nitro 5? 

Thank you in advance.

Best Answer

  • JonasThedaneJonasThedane Posts: 3 New User
    Accepted Answer
    I have just read this comment on another thread to anyone who was wondering how to do it. I cannot confirm yet that it works but i'll try this later!!

    "Just fixed the issue. First use DDU to unistall the drivers, then delete the AMD folder from the C drive. Then go to the acer site and go to drivers and select the laptop you own, as in my case it was the Acer Nitro 5 AN515-42.
    Then download the driver titled as VGA which will be around 300+ MB. Install the drivers and viola! Issue fixed!!"

FAQ & Answers

  • C3lv1c3C3lv1c3 Posts: 28Member Troubleshooter
    Write to acer so they update the adrenaline 2019 drivers for the Notebook
  • JonasThedaneJonasThedane Posts: 3Member New User
    @C3lv1c3

    I think i have some old 2018 drivers installed, i haven't been able to update it after i bought the PC. 

    any tips on just how to update the drivers a little bit?
  • JonasThedaneJonasThedane Posts: 3Member New User
    Accepted Answer
    I have just read this comment on another thread to anyone who was wondering how to do it. I cannot confirm yet that it works but i'll try this later!!

    "Just fixed the issue. First use DDU to unistall the drivers, then delete the AMD folder from the C drive. Then go to the acer site and go to drivers and select the laptop you own, as in my case it was the Acer Nitro 5 AN515-42.
    Then download the driver titled as VGA which will be around 300+ MB. Install the drivers and viola! Issue fixed!!"
  • blazerx46blazerx46 Posts: 13Member

    Tinkerer

    edited January 29
    FYI, at CES 2019, AMD announced that they will be providing driver updates for mobile Ryzen from Q1 2019 from AMD website.
  • wolf13tjwolf13tj Posts: 1Member New User
    edited January 31
    Hi
    When I update the graphics card driver so the notbook without a power connection falls into the blue screen.
    the support told me to use the 17.1.1 driver from 2017.
    does anyone have a similar problem?
  • poffguypoffguy Posts: 15Member

    Tinkerer

    edited February 12
    wolf13tj said:
    Hi
    When I update the graphics card driver so the notbook without a power connection falls into the blue screen.
    the support told me to use the 17.1.1 driver from 2017.
    does anyone have a similar problem?

     hi im having same problem even with power connection !!! Older acer official drivers finish install but grafic card in device manager is still not showing and not working, while newest official acer drivers dont finish but make my laptop go blank screen that i have to get it back with restore point !! ive tried even the method with first DDU then install acer drivers and doesnt work, also have tried with microsoft drivers manual install and same blank screen happens just like with newest acer drivers !!

    Solution: https://community.acer.com/en/discussion/comment/642679#Comment_642679  
  • muditsharmamuditsharma Posts: 11Member

    Tinkerer

    @JonasThedane hi at the first comment you said that you have the problem of 'getting windows ready ' loop problem after  trying to update amd graphic driver on AN515-42 i have also tried to update graphics driver and after some days the same problem happens to  my laptop, it is not starting and it has the same looping problem it appears acer logo on screen and it loops about 1 minute then black screen and it always happen to me can you tell how do you solved this problem? @JonasThedane
  • muditsharmamuditsharma Posts: 11Member

    Tinkerer

    Or Anyone With The solution?
  • rahulpareek9250rahulpareek9250 Posts: 34Member Enthusiast
    i think you have ryzen 5 version of acer nitro you can download latest adernaline drivers from here https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-vega-graphics/amd-ryzen-5
    just select auto detect and install it will automatically detect and update your gpu drivers
  • muditsharmamuditsharma Posts: 11Member

    Tinkerer

    @rahulpareek9250 bro my laptop isn't starting at all . So how do i install the driver i want a solution so that my laptop's boot looping can ve solved it will be highly obliging if anyone can give me solution for my problem?
  • rahulpareek9250rahulpareek9250 Posts: 34Member Enthusiast
    press alt+f4 before acer boot logo to reset laptop anything you did before it was working normally?
  • muditsharmamuditsharma Posts: 11Member

    Tinkerer

    @rahulpareek9250 Yes bro i tried to update the drivers from windows device manager but it failed in the middle and blue screen error occurred and then it forced restarted the laptop and laptop is working fine after the restart, the problem seems to be started coming when some of my games starting lagging and becoming choppy  and one day i left my laptop in sleep mode for about 3-4 hours and when i saw laptop is not wakeing up and then i restarted it and from then the boot looping problem started coming , bro @rahulpareek9250 good to see you supporting me, bro i want to know that do you tested the atl+F4 combination on your laptop? And do you tested it on same acer nitro 5 ryzen version or acer's another laptop and does the key combination is working on all of the acer laptops?
  • rahulpareek9250rahulpareek9250 Posts: 34Member Enthusiast
    its official method to reset the window installation on all acer laptops it will work for acer nitro too
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