My Nitro 5 AN515-51 crashes constantly, hardware issue with expired warranty, what can I do?
TLDR: My laptop over the last month crashes so frequently it is unusable, my warranty expired two months ago, and I believe the processor is the issue, what can I do?
My Nitro 5 AN515-51 for several months has experienced crashes, however, they were infrequent. Over the last month, the frequency of the crashes has increased to the point that they occur every few minutes (almost immediately when the the laptop is plugged in). I've spent the last few weeks trying to diagnose the problem, doing a factory reset, removing all my files, a BIOS update/reset, booting windows from a USB, running virus scanning software, running RAM checks, and checks for corrupt files and haven't been able to find any problems there. I've also tried updating the drivers and windows, neither of which have worked. I've tried speaking with the acer support through live chat and the support solutions they've directed me towards have not worked either. The errors I get when my laptop crashses are WHEA Uncorrectable Error, Machine Check Exception, and Clock Watchdog Timeout. Having looked up these types of errors and exhausted all other methods to diagnose the issue, I'm led to believe the processor is faulty. I tried speaking with a customer support person about this and was told as my warranty expired about 2 months ago, I would need to pay 500 USD to have Acer repair it, which nears the price of buying an entirely new laptop. Which is frankly an absurd price for a laptop barely a year old. So, does anyone know of any other option or avenue I can try to get my laptop fixed?
