My Keypad Isn't Working on SA5-271

Diya
Diya Member Posts: 1 New User
edited November 2023 in 2019 Archives
My laptop is absolutely new. After using for about 1 week there had been some scrolling problems in my laptop. I had already installed antivirus but the problem is still there. After using for about 15 minutes,keypad gets heated and it stops working.

Answers

  • Jack22
    Jack22 ACE Posts: 4,004 Pathfinder
    @Diya
    BIOS default: power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart
    Than try to update the driver for the touch pad from Acer website

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • billsey
    billsey ACE Posts: 33,883 Trailblazer
    I can't think of anything that would get the keyboard hot on a Switch Alpha 12, there's no storage in the keyboard like on some other models. Does everything work fine with the keyboard disconnected? Does the tablet portion get unusually hot when running?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.