Helios 300 Design issue, please stay away from that model!

stayaway
stayaway Member Posts: 1 New User
edited November 2023 in 2019 Archives
I bought an Acer helios 300 gaming laptop from Argos on 18/12/2018. But when playing games PUBG with AC adapter plugged in, the battery will lose power/charge for about 10% per half hour; and once it's under 50%, the performance will drop dramatically and reduce gaming experience significantly! I took it back to Argos, they refused to accept return or refund, and told me to contact Acer for repairs. So I contacted Acer on the 23rd, and their reply was to ask me to do a battery reset. I did rest and that didn't solve the problem. Then I sent it to Acer for test and repairs on 04/01/2019, they didn't solve the problem either and their test report stated that ''it's a battery charging design and it is to prevent the CPU throttling and keep GPU in higher performance when the system is in heavy loading''. I wasn't happy about their action and response, so send it back again on 11/01/2019 and told them that ''If it's battery charging design when heavy loading, why Acer and Argos don't show/publish this info to customers before purchase? This is a gaming laptop as marketed, it's not supposed to perform like this and reduce gaming performance while AC adaptor plugged in!''. Now I have received the laptop back from repair, the problem still exists! Can only play PUBG for 2 and half hours MAX, after that it slows down and only generates around 30fps, you cannot play at that rate. If people knew there was a design issue on this model, people wouldn't buy it! It is lack of product information from Acer and misleading advert to make people believe that the laptop is a decent spec gaming machine. But the result proves the opposite! The product is not as described! 
Now the situation is, Argos refuses to accept return unless Acer provides a Faulty Reference Number; and Acer refuses to provide that number as they say it's a design issue not a manufacturing fault. None of them want to take any responsibility, especially Acer! Although, the escalation team admitted it's a design issue over the phone to me. Worst experience of buying laptop and terrible customer service from both ACER AND ARGOS! So, stay away from Helios 300, if you don't want problems like mine.    

Answers

  • Unknown
    edited January 2019
    This content has been removed.
  • strider16
    strider16 Member Posts: 123 Skilled Fixer WiFi Icon
    This is a feature most users praise this device for. But you are correct, this isn't well marketed enough, or at all. Alas, we users are left in the dark for most info needed. But this isn't just from acer, the lack of info, I mean. This feature, not so sure.

    Where you live there must be some pro-consumer association. If you feel cheated, since manufacturer and retailer won't say are their fault, these organizations may put enough pressure to make them act in your favour.
    Nothing peaks at the same time...
    https://www.userbenchmark.com/UserRun/33054103

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2019
    @stayaway all gaming laptops have this feature (not just ACER) and all manufacturers use it as i said in previous threads if anyone is not happy about it it would be better getting a gaming desktop instead (because a laptop is not fit for them) as a gaming laptops are basically a desktop cpu/gpu inside a small chassis so all these features are needed to be able to get enough power for the high performance cpu's gpu's to achieve it's performance and neither ACER neither any other manufacturer will inform any customers about it as this is a normal feature for all and by the way did u followed the battery calibration instructions first when u get it before you start play anything you have to calibrate the battery charge it to 100% and let it discharge to 20% repeating the procedure 3 times for the battery to get calibrated properly i bet you didn't did that did u ?

    PS: My H300 was the best buy i did until today i have been with ACER since 2008 and i will always will never got disappointed neither with my 5740G or my 7745G both have more than 7 years now and always connected on AC 24/7 since day 1 still working fine today and although i only have a i5 7th gen 1050ti i don't have any thermal issues (optimized windows/undervolted/repasted with kryonaut) i can play all latest games including AAA on ultra with no issues at all the only game i have to lower a bit its MHW so i can say this laptop is awesome and my battery never drained while playing and when i play it's 10h+ non stop


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • This content has been removed.