My E5- 411g (Windows 8.1) freezes at startup screen

Pankajtrip
Pankajtrip Member Posts: 3 New User
edited August 2023 in 2019 Archives

Answers

  • Jack22
    Jack22 ACE Posts: 4,004 Pathfinder
    edited January 2019
    @Pankajtrip
    power drain: Remove the battery from the back of your laptop and unplug the charger and press and hold the power button for 30 seconds.
    BIOS default: After power drain is done, power on the unit, but as soon as you power on the unit keep pressing the F2 key so that it take you to BIOS page. Press F9 and press Enter than press F10 and press Enter. the unit will restart

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  • Pankajtrip
    Pankajtrip Member Posts: 3 New User
    My bios already updated 
    All drivers are updated and are compatible 
    No virus or malware 
    My windows sometimes load by startup repair and it works fine but then again when I shut down it freezes at shutdown screen and at startup screen 
    What should I do ?
    Help me please 😥
  • Jack22
    Jack22 ACE Posts: 4,004 Pathfinder
    @Pankajtrip
    Even if the above steps dont fix the issue than you need to do a factory reset and reinstall the OS.

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  • Pankajtrip
    Pankajtrip Member Posts: 3 New User
    Jack22 said:
    @Pankajtrip
    Even if the above steps dont fix the issue than you need to do a factory reset and reinstall the OS.

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    Above steps did not worked and I have tried clean install but the problem occurs again 
  • Jack22
    Jack22 ACE Posts: 4,004 Pathfinder
    @Pankajtrip
    Than i guess you need to send the unit for repair to Acer
    http://www.acer.com/worldwide/support/

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