No G-sync option availble. HDD and SSD added, not showing anywhere. G9-791

alpha_omega
alpha_omega Member Posts: 1 New User
edited November 2023 in 2019 Archives
Hi guys!
I have problem choosing G-sync. The option is just not availble in Nvidia Controllpanel, tried reinstalling Nvidia drivers with no luck. What do i do?
Also having problem with added a second NVME M.2 disc and an 2,5" SSHD disc. None of them showing in bios or windows Disk Management.
Please help me out here..

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    What port you are using to connect the device to the monitor? From the picture I see that you are using the type-c port, which nvidia control panel shows that it is connected to the Intel HD graphics, not the Nvidia, which mean you can use the Nvidia with nvidia optimus through the Intel HD graphics. You have to connect the monitor through a display port in order to use Gsync, because Gsync requires you to be directly connected to the dedicated GPU. 

    There was no point of having a second NVMe SSD, because the 2nd M.2 port is SATA, so the NVMe SSD will be limited to SATA 3 speeds.

    It is pretty unusual to have 2 drives using 2 different ports to not be recognised. Have you tried updating the BIOS to see if that helps?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2019
    The predator G9 notebooks will support G-Sync on an external display that is connected to the display port. The internal LCD, HDMI, and USB-C ports do not support G-Sync.

    https://us.answers.acer.com/app/answers/detail/a_id/40748/~/g-sync-on-acer-predator-g9-591-and-g9-791

    Adaptive Sync is only being enabled on GTX 10-series and RTX 20-series graphics cards as well, with no plans to activate it in older GPUs.


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/