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Acer Predator Helios 500 HIGH CPU TEMP!

dkrackdkrack Posts: 1Member Newbie
So everything seems fine with my helios 500 but when i open up a simple game my cpu i7 8750h goes up to 86 degrees celcius only after a few minutes just seems a bit high any advice on how to get it to not get so hot would be great.

FAQ & Answers

  • Jack22Jack22 Posts: 1,531ACE Pathfinder
    @dkrack
    Predator and Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.
    So please dont know worry about the temp.

    Click on 'Yes' if the comment answers your question!
  • JackEJackE Posts: 14,983ACE Trailblazer
    Not that hot. But you can try turning on coolboost in ACER Quick Access app. Jack E/NJ
  • RaydatorRaydator Posts: 4Member New User
    edited April 18
    HI,

    I received my Predator Helios 500 (i7-8750H) a day ago... First thing I did after the initial windows set up was change the SATA operation mode to AHCI as well as disabling the Predator sound when booting (so that I can game without waking up the Mrs).
    I then went and installed a game called Albion online (which is not CPU or graphic intensive by any means) and began to play... The Temp reached 92 degrees Celsius.....That's not normal, I'm sorry... In idle it was also getting unusually warm (70-75 degrees)... I also tested Dota 2 by just going in to the Demo hero mode with Tinker and spamming his third ability... (This also made the CPU work extremely intensively...) For all of these I was putting the fans on max by the way... (GPU was stable throughout)

    I did some research and reached a solution which seemed viable... I went to Control Panel\Hardware\Power Options\Edit Plan Settings\Change advanced power settings\Processor Power management and then changed maximum processor State to 99% (For both).

    The temperature has been MUCH better since then (reaching about 60-70 degrees with the fans being on AUTO)

    My question is: Was I unlucky to receive a model which has perhaps faulty cooling management or maybe not having proper thermal paste applied to the CPU?
    I did contact local Acer support but heaven knows how long it is going to take them to come out to look at the machine seeing as i live in South Africa and service delivery isn't always amazing... Should I leave this setting as it is and just accept that the 'Turbo boost' which you apparently get with 100% CPU processing just won't kick in?
  • MaClaneMaClane Posts: 6,293ACE Pathfinder
    Good Morning Raydator !

    First, let us know the following:

    What is the ambient temperature of the equipment?
    Use the appliance on what kind of material: glass, aluminum, cold stones, wood, etc?
    Do you use any cooling base with a cooler?
    Are these temperatures only on the power outlet or on the battery too?
    Is the appliance raised to facilitate air circulation in the entrasdas?
    What is your version of Windows?
    Are the drivers all up to date?



    Se minha resposta foi útil, deixe um "Curtir", marque como "Solucionado" e clique em "Promover"!
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    Atenciosamente:  J. MaClane™

    If my answer was helpful, leave a like, flag as "Fixed" and click "Promote"!
    Otherwise, I am willing to try to heal your doubts and solve your problems!
    Sincerely, J. MaClane ™

    For users of the English, Spanish, French and German Community, I will be using Google Translate!

                             ACE Pathfinder 2014 - 2019                          


  • ven98ven98 Posts: 4,040ACE Pathfinder
    I suspect the thermal paste is bad and needs to be replaced. If you are within the return policy, return the device back to the seller and get a new one, if not contact Acer.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98ven98 Posts: 4,040ACE Pathfinder
    I don't recognise reducing the performance of the device in order to reduce the temperatures as solution.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • sri369sri369 Posts: 1,471Member Supercomputer Wrangler
    ven98 said:
    I don't recognise reducing the performance of the device in order to reduce the temperatures as solution.
    This started in 1809 pretty much when MS and Intel introduced the latency hit pushing CPU to turbo speed constantly. In reality it isn't really needed to keep CPU at turbo speed at things as simple as mouse move. The change i mentioned only addresses this new addition. The turbo is still there and used as necessary.
  • JTDragonJTDragon Posts: 8Member

    Tinkerer

    Jack22 said:
    @dkrack
    Predator and Nitro products are engineered to withstand higher operating temperatures than traditional notebooks. These systems include features that help with cooling and heat dispersion. The CPU and GPU are designed to handle temperature spikes in excess of 98 degrees Celsius without causing damage to the components. It is common for PC temperatures to spike temporarily during heavy gaming or graphic usage. If the system encounters excessive temperatures that could damage the hardware, it will automatically shut down to protect the components from becoming damaged.
    So please dont know worry about the temp.

    Click on 'Yes' if the comment answers your question!
    I will assume that goes for helios 300
  • RaydatorRaydator Posts: 4Member New User
    Does anyone here actually work for Acer??
  • JackEJackE Posts: 14,983ACE Trailblazer
    Some moderators may be ACER employees who occasionally comment when needed. But it's mainly a peer2peer group of ACER users such as yourself. Jack E/NJ
  • RaydatorRaydator Posts: 4Member New User
    Hi guys,

    I am going to be completely honest with you... I put down a lot of money for this laptop and moved away from Alienware because this looked like a promising laptop with it's cooling and all... I am disappointed with my Helios reaching the Temps it does even after tweaking and following several videos to reduce CPU temps.
    I had a bit of a scrap with local Acer Support as well as they took a week to arrange someone to come look at it (due to it having on-site warranty), and when he was supposed to come (yesterday) they just cancelled the appointment for no reason at all... After their poor service and rude Support staff I decided to demand a refund or replacement which is when they told me Acer doesn't do replacements and that they will come fetch the laptop to do an evaluation on it and get back to me regarding a 'credit' within 24 hours... Oh AND they will do this evaluation without opening it - I insisted that if they open it and replace anything then obviously there was some hardware fault in which case I want a full refund.

    I have attached some screenshots I took regarding the Temps I was getting just as evidence in case they come back to me saying that there is nothing wrong with the laptop.
    *Do you think I should just keep the laptop and carry on trying to get it to perform lower or do you think I am correct in sending it in? I would really appreciate any advice. Most of these max Temps I got when I was playing Dota 2 with the Fans on Auto. (The Predator sense screenshot when I was playing Albion online)

  • ven98ven98 Posts: 4,040ACE Pathfinder
    The thermal paste is bad, there is nothing wrong with the components.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • xapimxapim Posts: 1,415Member Supercomputer Wrangler
    Needs a repaste with a proper thermal paste not the stock


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • RaydatorRaydator Posts: 4Member New User
    Okay I understand that...
    My point is; Shouldn't it be properly pasted before I get the laptop? (Especially for this price)
    I didn't see them saying, "Please note that you will need to buy your own Thermal pasting and apply it to the CPU before use" in any disclaimers or terms and conditions etc? I know I am sounding like a very difficult person but I just feel that this is not value for money.
  • JackEJackE Posts: 14,983ACE Trailblazer
    Raydator >>>Most of these max Temps I got when I was playing Dota 2 with the Fans on Auto>>>>

    Did the machine choke on Dota2? Jack E/NJ
  • JackEJackE Posts: 14,983ACE Trailblazer
    Choke means that Dota2 didn't seem to run correctly. That is, the machine didn't seem to be able to consistently handle the load during the course of the gameplay. For example, evidence of throttling was apparent, FPS drops, framefreezes, etc. Stuff like that.  Jack E/NJ
  • xapimxapim Posts: 1,415Member Supercomputer Wrangler
    Raydator said:
    Okay I understand that...
    My point is; Shouldn't it be properly pasted before I get the laptop? (Especially for this price)
    I didn't see them saying, "Please note that you will need to buy your own Thermal pasting and apply it to the CPU before use" in any disclaimers or terms and conditions etc? I know I am sounding like a very difficult person but I just feel that this is not value for money.
    @Raydator all manufacturers use the cheapest thermal paste which its useless this is common practice not just acer its all of them then its up to you if you can and able to without voiding the warranty to repaste it with quality expensive thermal paste like kryonaut for ex


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https//www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


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