Laptop cant connect to server

Cbardell157
Cbardell157 Member Posts: 1 New User
edited November 2023 in 2019 Archives
i recently purchased a cable modem/WiFi router combo. It works great with every other device in my house but my gateway laptop won’t connect to it. It recognizes that it is there and shows full signal but when I try to load a webpage it says it can’t connect to the server. I contacted netgear and went through an hour of troubleshooting for the modem with no success. They think it might be something with the laptop. I’m not great with troubleshooting computers. Is there an update I need to do. I think the laptop has windows 8.1. 
Thank you.

Answers

  • JackE
    JackE ACE Posts: 44,330 Trailblazer
    It would help to know what kind of laptop you have and the model number too.  Jack E/NJ

    Jack E/NJ