ACER, please release new Realtek Audio Driver for ACER Swift 3 SF315-41.

itace
itace Member Posts: 16 Troubleshooter
edited November 2023 in 2019 Archives
I have Acer Swift 3 SF315-41 Ryzen 5 2500U model. And I use this PC now.

Theres is a problem with Spotify when I use with Browser or other applications. When I listen to Spotify, Noise Problem occures. And now I knew how to solve it.
Just use "General High Definition Audio Device" instead of "Realtek High Definition Audio Device" driver.

But, designated for SF315-41's driver has problem. So I want ACER to release a new and fixed "Realtek High Definition Audio Device" driver.

(Later I changed Wireless LAN Card from Realtek to Intel 8265NGW. And Reinstalled Realtek High Definition Audio driver. And noise problem disappeared and wi-fi connection is good.
Maybe this is mixed problem with LAN Card and Sound drivers. But I'm not expert, so I don't know what is the real problem...)

Comments

  • itace
    itace Member Posts: 16 Troubleshooter
    And later, Windows Update suggests AMD and Realtek drivers. After Update, noise problem occures again...
    Umm, I don't wanna use this PC any more... But return limitation already expired.
  • Coqui13
    Coqui13 ACE Posts: 2,215 Pathfinder
    Huuummm itace, i think you answered your own question, its a driver issue...  :)

    ☑ No trabajo para Acer, soy voluntario.
    ☑ Para cerrar el tema, marque " aceptar como solución" la respuesta correcta que le fue de utilidad.
    ☑ Lo siento pero no se responde a preguntas de manera privada, debe abrir un nuevo tema en el lugar indicado del foro para que pueda recibir ayuda.

    ★★ ACE Pathfinder 2015-2019 ★★

  • itace
    itace Member Posts: 16 Troubleshooter
    Thank you for your commment, Coqui13.
    But Once Problem occures, Driver Rollback is no use until Reinstall Windows 10.

    I think this is really software level problem. So, stable and latest dvier is needed.
  • ajm
    ajm Member Posts: 24 Networker
    I'm so glad somebody else has this problem, it's driving me crackers. I hate this laptop, I really do.

    Sometimes I get awful audio in Foobar, but everything else is okay.  Sometimes Spotify is awful, and Foobar works. 

    The generic driver works correctly, EXCEPT that every time audio starts or stops playing, it makes a loud POP sound, and also Acer TrueHarmony does not appear to work, so the speakers sound tinny.
  • itace
    itace Member Posts: 16 Troubleshooter
    Yesterday, New AMD Radeon driver update appeared.
    Driver version : 25.20.15025.1002. (release date 2019/02/20)

    And I installed this drivers. After that Spotify's noise problem dispappeared !!

    Maybe it was Video Driver's problem ?! I don't know really. But now I have no noise problem.


  • tommy_crochetti
    tommy_crochetti Member Posts: 4 New User
    itace said:
    Yesterday, New AMD Radeon driver update appeared.
    Driver version : 25.20.15025.1002. (release date 2019/02/20)

    And I installed this drivers. After that Spotify's noise problem dispappeared !!

    Maybe it was Video Driver's problem ?! I don't know really. But now I have no noise problem.




    Could you provide the link for these drivers? I have the same problem with my Swift, also completely frustrated.
  • itace
    itace Member Posts: 16 Troubleshooter
    itace said:
    Yesterday, New AMD Radeon driver update appeared.
    Driver version : 25.20.15025.1002. (release date 2019/02/20)

    And I installed this drivers. After that Spotify's noise problem dispappeared !!

    Maybe it was Video Driver's problem ?! I don't know really. But now I have no noise problem.




    Could you provide the link for these drivers? I have the same problem with my Swift, also completely frustrated.

    Maybe this link is helpful.

  • itace
    itace Member Posts: 16 Troubleshooter
    Sorry, after a day. Noise Problem Relapsed.
    I don't know really what (where) is the Problem in my PC...
  • ajm
    ajm Member Posts: 24 Networker
    It's so frustrating. I can't find a working version of this driver.  I've tried about 10 official RealTek versions from Snappy, I've tried two or three from the Acer download page for this system.  All of them have different problems.  Some don't have working TrueHarmony, some crash the PC when it sleeps/resumes, some crash it when it shuts down, some don't play properly in Spotify, some don't play in a browser, some don't play properly in Foobar. It's a minefield.