Acer Aspire E5-551G-F50E

shorovei
shorovei Member Posts: 5 New User
edited August 2023 in 2019 Archives
Hello everyone ...I own the laptop from the title with an AMD FX-7500 cpu with R7 graphics and a discrete GPU R7 M265 ... at some point, I went from Windows 8.1 to Windows 10 and when it started to install drivers ... the screen turned grey and got stuck like that... resetting didn't work ... I reinstalled windows and, without connecting to the internet, I tried different versions of drivers (at least 10 including the ones from Acer) with the same result. I changed the ram sticks, I tried every bios version from the site, a new charger, a different harddrive ...nothing ...in the end I reflowed both the cpu and discrete graphics chip ...to no result
I went back to windows 8.1 and surprise ... the discrete graphics which I thought would be the problem was installing properly, but the R7 integrated in the cpu gave me the same grey screen and freeze. I wonder if there are any other solutions ...or if this is a problem with this model in particular, as I read about this on other forums too.
I am a computer specialist so please, I don't need any first-grade solutions... just if someone has encountered this type of problem.

Answers

  • JackE
    JackE ACE Posts: 44,845 Trailblazer
    >>>I went back to windows 8.1>>>

    Did you install the Microsoft generic Win8.1 or ACER-flavored Win8.1? Jack E/NJ

    Jack E/NJ

  • shorovei
    shorovei Member Posts: 5 New User
    JackE said:
    >>>I went back to windows 8.1>>>

    Did you install the Microsoft generic Win8.1 or ACER-flavored Win8.1? Jack E/NJ
    The laptop came without OS so I installed the Microsoft generic Win 8.1 ... I updated it completely and then I tried to install drivers again ... same problem
  • JackE
    JackE ACE Posts: 44,845 Trailblazer
    Yeah OK.Then I suggest that you try iobit's DriverBooster or something similar. If still no joy, you might want to risk baking the whole board if you only heatgunned the CPU balls before. Jack E/NJ

    Jack E/NJ

  • shorovei
    shorovei Member Posts: 5 New User
    JackE said:
    Yeah OK.Then I suggest that you try iobit's DriverBooster or something similar. If still no joy, you might want to risk baking the whole board if you only heatgunned the CPU balls before. Jack E/NJ

    I tried all of the solutions, including DRP and I also cooked the cpu and the GPU ... nothing happened
  • JackE
    JackE ACE Posts: 44,845 Trailblazer
    >>> I also cooked the cpu and the GPU .>>>

    The whole mainboard? What temp and for how long? I usually pre-heat oven to 425*F and bake it for 10mins. If that doesn't do it, the integrated GPU is dead. Jack E/NJ

    Jack E/NJ

  • shorovei
    shorovei Member Posts: 5 New User
    JackE said:
    >>> I also cooked the cpu and the GPU .>>>

    The whole mainboard? What temp and for how long? I usually pre-heat oven to 425*F and bake it for 10mins. If that doesn't do it, the integrated GPU is dead. Jack E/NJ

    This is what hwinfo shows ... the pci-e disabled ... or something ... the reflow was done by a friend who also helped in the past succesfully with other boards and I trust to say he knows what he's doing... the second picture is the good one... the first is the problematic one 
  • JackE
    JackE ACE Posts: 44,845 Trailblazer
    And Device Manager still shows the first is working properly and not disabled? Jack E/NJ

    Jack E/NJ

  • shorovei
    shorovei Member Posts: 5 New User
    JackE said:
    And Device Manager still shows the first is working properly and not disabled? Jack E/NJ
    Device Manager shows Primary Graphics Adapter (no driver installed) ... only the second is shown correctly
  • JackE
    JackE ACE Posts: 44,845 Trailblazer
    Yes but can Device Manager actually identify the primary as the AMD radeon series? The driver installers can't seem to. Perhaps you can still force Windows to use the plain vanilla MS VGA driver.  Jack E/NJ

    Jack E/NJ