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Charging issues please help

IIIDestroyer111IIIDestroyer111 Posts: 16Member Troubleshooter
I bought my acer predator helios 300 before 1 year and one month and now when im having the laptop plugged in (like normal) charger disconnects and connects after 10-40sec wich is not normal giving me the beep that it got disconnected and then beep that it connected again .. I tried plugging it to another outlet just to make sure its not the outlet that i useally use and i even charged my phone on that outlet and its okay so its the laptops fault .. + it kinda happens .when the laptop is 100% charged it disconnects and as soon as it drops to 99% charger connects back giving me the annoying beep+when i turn the laptop off it charges to 100% and charger will never connect back because its 100 .. I know that because the charging light turns off + the charger is perfectly okay i didnt drop it or spill water or anything like that + its not bent (okay) even the laptop nothing happened to it ... I care about my laptop so much that i wipe it after i game from finger prints cuz the plastic kinda like a finger print magnite .. So what should i do?

Best Answer

  • IIIDestroyer111IIIDestroyer111 Posts: 16 Troubleshooter
    edited April 19 Accepted Answer
    Sorry for taking all that time .. I forgot about this article lol .. They replaced the battery and the charger and they the took 21 days .. Totally free (on warranty)

FAQ & Answers

  • OK! First tell the exact model of your notebook. Example an515-51-75kz. Then try these tips:
    a) uninstall the AC adapter and battery drivers from the device manager:

    Restart the notebook and see if it works!
    b) disable fast startup in the power options and turn off the notebook completely:
    httpsvinyanalistagithubiofiles201509inicializacao-rapida-4png
    Then press this hole for five seconds:

    And leave the notebook off for five minutes and test!
    c) Update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IIIDestroyer111IIIDestroyer111 Posts: 16Member Troubleshooter
    OK! First tell the exact model of your notebook. Example an515-51-75kz. Then try these tips:
    a) uninstall the AC adapter and battery drivers from the device manager:

    Restart the notebook and see if it works!
    b) disable fast startup in the power options and turn off the notebook completely:
    httpsvinyanalistagithubiofiles201509inicializacao-rapida-4png
    Then press this hole for five seconds:

    And leave the notebook off for five minutes and test!
    c) Update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#
    My model is PH317-51-78DM
  • xapimxapim Posts: 1,923Member Community Aficionado
    Have you tried the power drain following the steps @egydiocoelho stated above ?


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • IIIDestroyer111IIIDestroyer111 Posts: 16Member Troubleshooter
    OK! First tell the exact model of your notebook. Example an515-51-75kz. Then try these tips:
    a) uninstall the AC adapter and battery drivers from the device manager:

    Restart the notebook and see if it works!
    b) disable fast startup in the power options and turn off the notebook completely:
    httpsvinyanalistagithubiofiles201509inicializacao-rapida-4png
    Then press this hole for five seconds:

    And leave the notebook off for five minutes and test!
    c) Update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#
    the still happen when the laptop is 100% the ac disconnects and when the laptop goes to 99 ac connects back  
  • IIIDestroyer111IIIDestroyer111 Posts: 16Member Troubleshooter
    xapim said:
    Have you tried the power drain following the steps @egydiocoelho stated above ?
    No it doesnt work .. My issue is the ac connects and disconnects when battery 100 disconnects and when its 99 it connects back do you think its faulty ac?
  • IIIDestroyer111IIIDestroyer111 Posts: 16Member Troubleshooter
    OK! First tell the exact model of your notebook. Example an515-51-75kz. Then try these tips:
    a) uninstall the AC adapter and battery drivers from the device manager:

    Restart the notebook and see if it works!
    b) disable fast startup in the power options and turn off the notebook completely:
    httpsvinyanalistagithubiofiles201509inicializacao-rapida-4png
    Then press this hole for five seconds:

    And leave the notebook off for five minutes and test!
    c) Update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#
    I tried them all and they didn't work sadly 
  • xapimxapim Posts: 1,923Member Community Aficionado
    edited January 12
    You can try with a voltmeter to check the output voltage of the adapter and see if it's outputting the same voltage on the sticker as u said might be a faulty adapter you can also try the same steps as @egydiocoelho stated in his post above but this time hold the battery pinhole power drain for 30s then leave it to rest from 5 to 10 mnts after that boot into bios reset setup defaults and let it boot normally to see if the issue still persists


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/1969145569968592/
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • What version of the video card does your notebook have? 1050, 1050 ti (135w power adapter) or 1060 (180w power adapter)?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IIIDestroyer111IIIDestroyer111 Posts: 16Member Troubleshooter
    What version of the video card does your notebook have? 1050, 1050 ti (135w power adapter) or 1060 (180w power adapter)?

    GTX 1060 6 gb (180w)
  • IIIDestroyer111IIIDestroyer111 Posts: 16Member Troubleshooter
    I'm going to take it to the store i bought it from the warranty is still ongoing (its 2 years in my country) i hope they dont take long .. Wish me luck
  • Good lucky my friend!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em promover! If you liked my answer, mark it as a solution by clicking on Promote!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • IIIDestroyer111IIIDestroyer111 Posts: 16Member Troubleshooter
    I will keep you guys updated but sadly they will take some time 7-22max days because they will ship it to the services company and the bad new is that they said they might format the laptop but atleast i hope they fix it.
  • IIIDestroyer111IIIDestroyer111 Posts: 16Member Troubleshooter
    edited April 19 Accepted Answer
    Sorry for taking all that time .. I forgot about this article lol .. They replaced the battery and the charger and they the took 21 days .. Totally free (on warranty)
  • XdxDXdxD Posts: 324Member Skilled Practitioner
    edited April 19
    Sorry for taking all that time .. I forgot about this article lol .. They replaced the battery and the charger and they the took 21 days .. Totally free (on warranty)
    Nice to see you got your issue covered in warranty.
    Trying to do my best here - Your happy Predator owner =)!
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