Charging issues please help

I bought my acer predator helios 300 before 1 year and one month and now when im having the laptop plugged in (like normal) charger disconnects and connects after 10-40sec wich is not normal giving me the beep that it got disconnected and then beep that it connected again .. I tried plugging it to another outlet just to make sure its not the outlet that i useally use and i even charged my phone on that outlet and its okay so its the laptops fault .. + it kinda happens .when the laptop is 100% charged it disconnects and as soon as it drops to 99% charger connects back giving me the annoying beep+when i turn the laptop off it charges to 100% and charger will never connect back because its 100 .. I know that because the charging light turns off + the charger is perfectly okay i didnt drop it or spill water or anything like that + its not bent (okay) even the laptop nothing happened to it ... I care about my laptop so much that i wipe it after i game from finger prints cuz the plastic kinda like a finger print magnite .. So what should i do?

Accepted answers

IIIDestroyer111

Sorry for taking all that time .. I forgot about this article lol .. They replaced the battery and the charger and they the took 21 days .. Totally free (on warranty)

All comments

Commodore_1995#

OK! First tell the exact model of your notebook. Example an515-51-75kz. Then try these tips:

a) uninstall the AC adapter and battery drivers from the device manager:

Restart the notebook and see if it works!
b) disable fast startup in the power options and turn off the notebook completely:

httpsvinyanalistagithubiofiles201509inicializacao-rapida-4png

Then press this hole for five seconds:

https://www.youtube.com/watch?v=NfhgnxUJoZo
And leave the notebook off for five minutes and test!
c) Update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#

IIIDestroyer111

egydiocoelho said:

OK! First tell the exact model of your notebook. Example an515-51-75kz. Then try these tips:
a) uninstall the AC adapter and battery drivers from the device manager:

Restart the notebook and see if it works!
b) disable fast startup in the power options and turn off the notebook completely:

Then press this hole for five seconds:
https://www.youtube.com/watch?v=NfhgnxUJoZo
And leave the notebook off for five minutes and test!
c) Update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#

My model is PH317-51-78DM

xapim

Have you tried the power drain following the steps @egydiocoelho stated above ?

IIIDestroyer111

egydiocoelho said:

OK! First tell the exact model of your notebook. Example an515-51-75kz. Then try these tips:
a) uninstall the AC adapter and battery drivers from the device manager:

Restart the notebook and see if it works!
b) disable fast startup in the power options and turn off the notebook completely:

Then press this hole for five seconds:
https://www.youtube.com/watch?v=NfhgnxUJoZo
And leave the notebook off for five minutes and test!
c) Update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#

the still happen when the laptop is 100% the ac disconnects and when the laptop goes to 99 ac connects back

IIIDestroyer111

xapim said:

Have you tried the power drain following the steps @egydiocoelho stated above ?

No it doesnt work .. My issue is the ac connects and disconnects when battery 100 disconnects and when its 99 it connects back do you think its faulty ac?

IIIDestroyer111

egydiocoelho said:

OK! First tell the exact model of your notebook. Example an515-51-75kz. Then try these tips:
a) uninstall the AC adapter and battery drivers from the device manager:

Restart the notebook and see if it works!
b) disable fast startup in the power options and turn off the notebook completely:

Then press this hole for five seconds:
https://www.youtube.com/watch?v=NfhgnxUJoZo
And leave the notebook off for five minutes and test!
c) Update the drivers with the driverbooster: https://www.iobit.com/en/driver-booster.php#

I tried them all and they didn't work sadly

xapim

You can try with a voltmeter to check the output voltage of the adapter and see if it's outputting the same voltage on the sticker as u said might be a faulty adapter you can also try the same steps as @egydiocoelho stated in his post above but this time hold the battery pinhole power drain for 30s then leave it to rest from 5 to 10 mnts after that boot into bios reset setup defaults and let it boot normally to see if the issue still persists

Commodore_1995#

What version of the video card does your notebook have? 1050, 1050 ti (135w power adapter) or 1060 (180w power adapter)?

IIIDestroyer111

egydiocoelho said:

What version of the video card does your notebook have? 1050, 1050 ti (135w power adapter) or 1060 (180w power adapter)?

GTX 1060 6 gb (180w)

IIIDestroyer111

I'm going to take it to the store i bought it from the warranty is still ongoing (its 2 years in my country) i hope they dont take long .. Wish me luck

Commodore_1995#

Good lucky my friend!

IIIDestroyer111

I will keep you guys updated but sadly they will take some time 7-22max days because they will ship it to the services company and the bad new is that they said they might format the laptop but atleast i hope they fix it.

IIIDestroyer111

Sorry for taking all that time .. I forgot about this article lol .. They replaced the battery and the charger and they the took 21 days .. Totally free (on warranty)

XdxD

IIIDestroyer111 said:

Sorry for taking all that time .. I forgot about this article lol .. They replaced the battery and the charger and they the took 21 days .. Totally free (on warranty)

Nice to see you got your issue covered in warranty.

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