Iconia W4 820 critical process died

markey
markey Member Posts: 1 New User
edited April 23 in 2019 Archives
Hi! I need help please. Tablet wont go past the windows sign-in. It always goes to the blue screen with StopCode Critical Process Died.
This did not happen after an update or a reset.
Already tried the ff options
1. Reset > all options > says there is a problem and goes back without changes made
2. Restore point >  cant find a restore point, though there is I know cause I made one.
3. Start up repair > nope didn't change a thing
4. CHKDSK > no problems found on C >
 now there is a drive letter x: and chkdsk says some errors were found> but it is write protected.
5. did try to make a bootable USB. but was not able to boot it.
followed some instructions on booting. selecting the usb hdd as the first boot / unsecuring the boot/ but it wont boot on the usb.

I sure as would like to reformat this thing but I don't have a keyboard as of the moment that I could connect this to the tablet.


Answers

  • Kamalika
    Kamalika Member Posts: 423 Specialist WiFi Icon
    Hi Markey,
     Here are some reasons why Critical process Died error occurs.
     1.Compatibility issue: when upgrading a new system, the hardware or drivers are not upgraded, and the compatibility issue appears, so your computer is always needed to restart.
    2. Ram issue: when there is something wrong in the memory, the blue screen or 0x000000ef error will occur.
    3. Virus attack: the virus lives everywhere and it often attacks your computer which can makes this error existent. 
    4. System files are corrupted or modified: if you need to restart your computer again and again, it may be because of the corrupted or modified files.
    5. Disk has bad sectors: after you use a hard drive for a long time, there may be some bad sectors in this disk. And it may cause this problem. 

    So before I go ahead with how to fix this, I will like to know if you have upgraded the OS on the tablet.

    If I answered your question, please mark my post "accept" to make it easier for others to find the answer!
  • billsey
    billsey ACE Posts: 31,719 Trailblazer
    Try a safe mode boot to see if it's a driver issue or bad app running in the background. If you can boot is safe mode and it stays stable then we'll gradually add things back in until the problem appears. If it won't boot in safe mode then the proper next step is to check for corrupted system files, and for that we'll need to get the USB booting issue resolved. Keep us in the loop...
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.