Good morning to all,
I am attempting to reach out to anyone here that could help, as one of my final efforts to resolve a dissappointing issue; my wife and I purchased a Chromebook R11 (CB5-132T) for our daughter as a Christmas gift, however, shortly after she charged it up, and began to use it, it would freeze during streaming of videos, or while playing games on the “Friv” or “Prodigy” gamesites. It then began to full-on seize up, with the picture or screen distorting, much like a TV getting poor reception, and the audio would “crash” into a “White-noise”, and she would have to resort to “power-cycling” it, by pushing and holding down the power button to do a hard reset; my initial response to this issue was to take it back to the store from where it was purchased, and simply exchange it for another device of the same model...this went unresolved, as apparently, the store no longer carries this model. We were told that another store location did have a few of them on hand, and that we could exchange it there. So, we took the drive to said location, to do the exchange, where again, we were met with disappointment, as this store location sold the same device, but at a different price point, which would require us to pay an additional $85.00... to add salt to this stinging wound, this store location was an hour drive out of our way, and yielded no results...I have subsequently contacted Acer Support via phone a total of 7 times, of which only 5 was I actually able to speak with someone...all of which only resorted to performing the same “Power-washing” process, the last of which, the representative that I spoke to, simply emailed the “Power-washing” process to me, and asked that I go it alone, and call back if I had any trouble...?...today marks the last day of the return policy at the store where we purchased the device, and depending on how things go from here, I may be simply returning it for a full refund of my money. This of course, is not what we had hoped for, as my daughter’s school uses Chromebooks for class work, so its familiar territory for her. That said, I have personally owned several various Apple Products, and have not had this kind of trouble with any of them, nor with their customer service...could someone PLEASE help?!