Startup issue

hrshdtt
hrshdtt Member Posts: 2 New User
edited November 2023 in 2019 Archives
My laptop's screen isn't starting up. Although when I turn it on, the backlit keyboard stays on. 

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Try resetting the battery.

    https://us.answers.acer.com/app/answers/detail/a_id/34843/~/acer-internal-battery-reset

    Wait for 10-15min and then turn on the laptop.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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