Factory restore won't work

Mal165
Mal165 Member Posts: 1 New User
edited September 2023 in 2019 Archives
I have an ES which hung during a restore point attempt.  Since then i have not been able to log on. Been through all the usual steps and not at the stage of unsuccessfully trying to do a factory restore.  The machine has been returned 3 times to acer while under warranty. I now need installation disks and would appreciate any advise as to where I can obtain these. I had mentioned to an acer customer service  previously that I felt I would need these due to how unpredictable and unreliable the laptop was but he could not help. Is there some way of accessing Acer care app from outside windows environment.?  I have spent almost all day on this and any advice would be appreciated,   thanks

Answers

  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    To try to reset the machine outside of the Windows environment, press and hold the power button till the machine completely shuts off. Then turn it back on again and immediately start tapping the F2 key to enter the BIOS menu. In the BIOS main tab enable D2D recovery and the F12 options. F10 to save settings and exit BIOS menu. Then press and hold the power button till the machine completely shuts off again. Then turn it back on and immediately press and hold the ALT key while tapping the F10 key. A recovery screen should appear as shown in the video to reset the machine to a factory fresh state. Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA
     

    Jack E/NJ

  • deboy
    deboy Member Posts: 3 New User
    What happens when the reset won't work.? Its unsuccessful resetting keeping data or remove everything. 
  • JackE
    JackE ACE Posts: 44,865 Trailblazer
    What error message do you get? Jack E/NJ

    Jack E/NJ