Unable to Install Intel VGA driver on my Helios PH 315-51-72NV

ayush9901
ayush9901 Member Posts: 1 New User
edited November 2023 in 2019 Archives
Hello,
I've trying for a long time to install the Intel VGA driver on my laptop, but it always displays the message "This installation package is not supported by this processor type".
I've tried this with drivers that came with the laptop and also with the latest drivers from the link : https://www.acer.com/ac/en/US/content/support-product/7603?b=1

Even trying with the latest 8th gen drivers from intel's website results in similar "unsupported" dailog.

Due to this, my display is using the Microsoft basic display adapter, which is very frustrating.
Plus I am unable to change the resolution (option is greyed out) and it only detects my display to be at 64hz (when it's actually 144hz).

Please help me with this.

Specs : i7-8750H 2.20GHz GTX 1060, 8gb

Answers

  • JackE
    JackE ACE Posts: 44,837 Trailblazer
    Right click on an empty desktop space. What options are available in the box that pops up? If possible, post screenshot. Jack E/NJ

    Jack E/NJ