Hot Temperature in Nitro 5 AN515-52

MartinusAngger
MartinusAngger Member Posts: 19 Troubleshooter
edited November 2023 in 2018 Archives
When I checked at Nitro Sense App when in stanby mode the processor temperature reach 70-80 degree celsius and when i use task manager to see my processor speed it says 4 Ghz but when im using it under full stress like Rendering videos and playing game my processor and gpu temp reach 90+ degree celsius but in task manager it says my processor is in 2.3 Ghz and never reach highest frequencies that my processor can achieve. when i'm reading other acer community they says their acer nitro 5 never overheat like mine so what the problem

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Most likely the problem is extremely bad application of the thermal paste. In this case I suggest you to return the laptop back to the retailer(works only 30 days after you recieved the device) or contact Acer support and send your device for repair.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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