Would it be possible to get a new laptop? Predator PH315-51

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Krok47
Krok47 Member Posts: 9

Tinkerer

edited November 2023 in 2018 Archives
I bought a Predator PH315-51 back in September. The laptop crashes (screen freezes or goes black) whenever I play games on it which is the reason I bought the laptop in the first place. I've spent countless hours researching and troubleshooting trying to find something to prevent it from crashing. I'm really disappointed in the quality of this laptop. My software warranty is expired, but if I contact Acer would it be possible to get a new laptop?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
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    Have you done any undervolting to the CPU? Have you undervolted or overclocked the GPU?

    If you haven't done neither of these go to C:/WINDOWS/minidump delete all files from the folder, except the mosr recent ones, then download and run 'whocrashed'. The minidumps contain details of the error and whocrashed will show what is causing the problem in most cases. After you run whocrashed send a screenshot of the report.

    If there are no files in the minidump folder go control panel>system and security>system>advanced system settings>start-up and under 'system failure' make sure write an event to the sytem log is enabled and disable automatic restart. If the system crashes again a BSOD will appear(take a picture of that) and it will also create a system log in the minidump. After that you can run whocrashed.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018
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    Also get nirsot bluescreenview to view all the bsod's u had so far and identify what was the error and in what driver if that was the case and also check windows event viewer in the system and apps section there should be some errors in there too


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
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    Krok47 said:
    I bought a Predator PH315-51 back in September. The laptop crashes (screen freezes or goes black) whenever I play games on it which is the reason I bought the laptop in the first place. I've spent countless hours researching and troubleshooting trying to find something to prevent it from crashing. I'm really disappointed in the quality of this laptop. My software warranty is expired, but if I contact Acer would it be possible to get a new laptop?
    More details are needed on when the issue is occurring, what you tried and those details. This way we could try to understand problem from your side.
    Karma...
    LIKE - if helpful
    ACCEPT - if helped resolve
    ---------
    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045