I am unable to down load an XL spread sheet via Facebook ads manager,

EmmaNadin79
EmmaNadin79 Member Posts: 2 New User
edited November 2023 in 2018 Archives
it allows me to down load but does not physically open. i get an error message saying - even though the doc looks like an office doc and has an office extension its a different file type that was renamed or changed in some way or its a file type that they dont support. Please can you help as this was bought for business purposes and I'm struggling to get it to do what my normal PC does. 

Answers

  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    Do you have Excel for Chrome installed?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • EmmaNadin79
    EmmaNadin79 Member Posts: 2 New User
    billsey said:
    Do you have Excel for Chrome installed?
    i think i have im just getting used to the chrome book. i have down loaded micro soft excel. do you think this is the wrong version?
  • billsey
    billsey ACE Posts: 34,645 Trailblazer
    It's possible, though also could be as the message stated, the file you are trying to open is corrupt. What is the file extension? Is the file publicly available and can you post a link to it? Have you tried to open other Excel documents?
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.