f5-573 shuts off randomly while on battery

colscuba
colscuba Member Posts: 2 New User
edited September 2023 in 2019 Archives
I have the f5-573.  It has started shutting off randomly when on battery no matter what the charge and while actively using.  Doesn't happen when plugged in.  I reviewed many of the suggestions and none seem to work. 

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I assume you have tried resetting the battery. If that is the case it is likely that the battery has degraded severely to a point that it can't keep the laptop running.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    colscuba 

    Try to perform a simple power reset and check the issue. Shutdoew the laptop. Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop

    if the issue persists, Open device manager click “Battery” and under Battery, please click “Microsoft ACPI-Compliant Control Method Battery”. Now, do a right click on it, then click “Uninstall”. Confirm that you would like to uninstall the Microsoft ACPI-Compliant Control Method Battery. After the uninstallation process, please restart your computer. As soon as you restart your computer, the Windows will automatically install the driver again. Please check your battery icon on the right bottom side of your Windows screen to see if it is charging.
    Also, check all the screws of the bottom case are secured correctly.

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  • Rezvan
    Rezvan Member Posts: 6

    Tinkerer

    colscuba said:
    I have the f5-573.  It has started shutting off randomly when on battery no matter what the charge and while actively using.  Doesn't happen when plugged in.  I reviewed many of the suggestions and none seem to work. 

    Hi @colscuba , I am having the same issue as you on my Acer F5-573T. Did you manage to solve the problem?