Acer helios 300 shuts down when used on battery

d980xt
d980xt Member Posts: 2 New User
edited November 2023 in 2018 Archives

Hi! I wanted to ask if any of Helios 300 2017 specifically the i7 with 1060 have experienced this issue.


When the laptop is unplugged and on battery and when not used on a flat surface for example on the lap even though the laptop is fully charged the laptop shuts down. This only occurs when I use it on battery.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    This isn't normal behaviour. I suggest you to contact Acer or return the laptop back to the store you bought it from if you are still withing the 30-day return policy.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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