Laptop won't boot after windows update(Acer Triton 700)

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iwl
iwl Member Posts: 8

Tinkerer

edited November 2023 in 2018 Archives
Hi, I purchased an Acer Triton 700 two days ago and yesterday there was a windows update when's I tuned  today when I was using it a blue screen occurred. Then the computer won't  boot up after the Predator logo appears. I managed to get a restore point and restored to it and then everything would work except the graphics card. I re-enabled the graphics card and it prompted to restart. Then the whole problem happened again and the computer won't boot. I have warranty still on this machine


Occastionally when I restart the computer there would be a blue screen which is purple and the text would change colours

Answers

  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018
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    Try to boot up windows in safe mode with network (use "shift + restart" on the windows 10 sign In screen or if you cannot get to logon screen interrupt the normal boot process of Windows 10 three times in a row by forcing shutdown if windows 10 fails to boot normally three times over, the fourth time it enters by default in an automatic repair mode using this mode, you can boot into safe mode by selecting advanced options troubleshoot) download nirsoft bluescreenviewer and check what exactly is failing






    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • iwl
    iwl Member Posts: 8

    Tinkerer

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    xapim said:
    Try to boot up windows in safe mode with network (use "shift + restart" on the windows 10 sign In screen or if you cannot get to logon screen interrupt the normal boot process of Windows 10 three times in a row by forcing shutdown if windows 10 fails to boot normally three times over, the fourth time it enters by default in an automatic repair mode using this mode, you can boot into safe mode by selecting advanced options troubleshoot) download nirsoft bluescreenviewer and check what exactly is failing

    Tried it. Still won't boot. I reset the laptop to factory settings and it says in Device Manager that the GTX 1060 has an error 43




  • iwl
    iwl Member Posts: 8

    Tinkerer

    Options
    xapim said:
    Try to boot up windows in safe mode with network (use "shift + restart" on the windows 10 sign In screen or if you cannot get to logon screen interrupt the normal boot process of Windows 10 three times in a row by forcing shutdown if windows 10 fails to boot normally three times over, the fourth time it enters by default in an automatic repair mode using this mode, you can boot into safe mode by selecting advanced options troubleshoot) download nirsoft bluescreenviewer and check what exactly is failing



    Safe mode won't boot. I reset the laptop to factory settings and it says in Device Manager that the GTX 1060 has an error 43.
  • iwl
    iwl Member Posts: 8

    Tinkerer

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    EDIT: REINSTALLED WINDOWS AND SAW IN DEVICE MANAGER ERROR 43 IN GTX 1060
  • xapim
    xapim ACE Posts: 7,257 Pathfinder
    edited December 2018
    Options
    Might be faulty gpu if you just reinstalled windows and gpu driver that's not normal send it back to acer to repair/replace you can also try a battery pinhole reset let it sit for 5 to 10 mnts then bios default settings to see if it solves it reinstall gpu drivers


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/  


  • sri369
    sri369 ACE Posts: 2,623 Pathfinder
    edited December 2018
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    Next time windows is on, uninstall the GPU drivers completely. And install latest drivers as a clean install.

    Also... error 43... possible hardware failure. Check warranty.
    Karma...
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    ACCEPT - if helped resolve
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    Nitro 7 - AN715-51 - user benchmark: https://www.userbenchmark.com/UserRun/37631045