Monitor Z1 Z321QU has no video out of the box on either HDMI or DP, blue led always on

ELiTe
ELiTe Member Posts: 3 New User
edited February 14 in 2018 Archives
I just picked up a Z321QU and I can't get any video from it. It won't even show the OSD. I can see that the backlight is coming on, but that's it. The monitor remains with the blue led on, even without video cables. But I can not access the OSD menu or get video from it. I already tried to restart it, I disconnected it and I left the power button pressed for more than 1 minute without results

Answers

  • ELiTe
    ELiTe Member Posts: 3 New User
    apparently the problem is fixed by leaving the monitor disconnected from the current for a few hours, but after little use it gets stuck again (it can get stuck even showing video but without response from the OSD menu and without being able to turn it off). It is a software problem. Its factory options were restored but the problem persists.