Acer A715-72G-53T5 bleeding?

kredz1
kredz1 Member Posts: 5 New User
edited August 2023 in 2018 Archives
Hello. Today I bought this acer and on the dark images you can see the white backlight coming out from the corners of the laptop, and when I press the lid it goes to the entire screen (photo number 3). It's probably not normal? Advertise? Should I exchange this laptop?

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Answers

  • Jack22
    Jack22 ACE Posts: 3,745 Pathfinder
    Answer ✓
    @kredz1
    Yes, it seems to be bleeding. It cannot be resolved by software updates. Its an hardware issue.
    So if the unit is under warranty please contact Acer support
    http://www.acer.com/worldwide/support/

    Click on 'Yes' if the comment answers your question!
    Click on 'Yes' if the comment answers your question!
  • kredz1
    kredz1 Member Posts: 5 New User
    Thanks for your answer. So I bought this laptop on this month and I have one year warranty but now I'm out of the country on business and I'll be back in a few months. I can see this blacklight bleeding only on the dark images and I normally use a laptop. I wonder if I'll be back in the country for 6 months and I will contact the support, will they replace my laptop with a new one? What do you think?
  • Jack22
    Jack22 ACE Posts: 3,745 Pathfinder
    Answer ✓
    @kredz1
    You can check with the store from where you bought the unit once you come back to country, if they dont help you than dont worry call Acer support . They might help you.
    http://www.acer.com/worldwide/support/
    Click on 'Yes' if the comment answers your question!