Why can't I shut down my laptop after I inserted a VGA?

Mariel7teen
Mariel7teen Member Posts: 2 New User
edited August 2023 in 2018 Archives
Hi! My laptop Acer E5-476G has a trouble shutting down. The screen went black but then the blue light is still turned on and I can't open it back, it will only shut down if the battery is dead. This happened after I uses VGA. 

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