my new Acer E15 laptop touch screen doesn't work

NYGTOGUY
NYGTOGUY Member Posts: 1 New User
edited August 2023 in 2018 Archives
In Device Manager, under Human Interface, I don't have: HID touch screen (to update, enable or disable).  Contacted Acer via chat and was told I have to download VGA drivers from their site.  Attempted download and extraction of two VGA zip folders (VGA Driver Support RS4 and VGA Driver; both for Intel); would like instructions on where I should have "extracted" them "to" and what to do next.  Please advise.