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New Acer-TravelMate P2510-G2-M Deadly stuck continuously

omerbutt123omerbutt123 Posts: 13Member New User
Hey Guys, 

Hope you are all good :)

I have purchased the new Acer-TravelMate P2510-G2-M recently, and after 2 or may be 3 days, I faced some serious deadly stuck problem on it. From couple of days, My laptop was stucking without any reason, and its continuous stuck again and again with the gap of some hours. When it's stuck, only the keyboard back light works and all other things will be stuck and then I have no other choice to the force shut down the system( hole the power button for 8 to 10 seconds) and then start the laptop again. 

I am not sure that the problem is in window or in the hardware. 

Any suggestions gurus ??


Thanks,
Omer

FAQ & Answers

  • JackEJackE Posts: 11,047ACE Trailblazer
    To rule in or rule out a hardware issue on a new machine, try the ALT+F10 cold boot factory reset. Force a shutdown again by pressing and holding the power button till it shuts off completely. Then turn it back on and ***immediately*** press and hold the ALT key while tapping the F10 key till a recovery screen appears. Don't wait the the ACER splash screen to appear. Follow directions as in the video below to reset the machine to a factory fresh state. If the problem isn't fixed, then return the machine to the seller/vendor ASAP for a refund or exchange. Jack E/NJ



  • omerbutt123omerbutt123 Posts: 13Member New User
    Hey @JackE

    Thanks for reply on my post. 

    Basically, My laptop came with DOS. and i install window 10 after that, when i reset the system to factory reset so its goes again to DOS ?? or its stays on window ??? 

    Or if it stays on window, so that is necassay to lose all my data. can i restore my system from restore points after reset the system ??

    sorry for too many questions, i am not to good with this.


    Thanks
  • JackEJackE Posts: 11,047ACE Trailblazer
    Did you install Win10 with UEFI bootstrap or Legacy BIOS?  If you don't know, press WINkey + Rkey. Enter msinfo32.exe. What BIOS version number do you see in right panel? Is it UEFI mode or Legacy mode?  Jack E/NJ
  • omerbutt123omerbutt123 Posts: 13Member New User
     hi this is what i get there jack 




  • JackEJackE Posts: 11,047ACE Trailblazer
    Yes, you seem to have installed Win10 pro correctly with  UEFI bootstrapper.
    (1) Did the machine freeze up or get stuck immediately after the installation?
    (2) How did you acquire the Win10 pro installation media?
    (3) Was there any problems activating installation by Microsoft?
    (4) Open Control Panel, search restore point. Click create a restore point in left panel. Make sure system protection is enabled. And click on system restore button. Next. The check box to show more restore points. How many restore points and dates do you have listed?

    Jack E/NJ
  • omerbutt123omerbutt123 Posts: 13Member New User
    (1) yes !!! You can say that... because i didn't used DOC for long time. The day when i purchased the laptop i will install window on it. so i noticed after few days the laptop freezing and stuck continuously. 
    (2) Download the installer From Microsoft and then install from there. using bootstrap usb to install 
    (3) No i guess not 
    (4)



  • JackEJackE Posts: 11,047ACE Trailblazer
    >>>(3) Was there any problems activating installation by Microsoft?>>>
    >>>(3) No i guess not >>>

    How did you get the license needed to activate Win10? Jack E/NJ



  • omerbutt123omerbutt123 Posts: 13Member New User
    JackE said:
    >>>(3) Was there any problems activating installation by Microsoft?>>>
    >>>(3) No i guess not >>>

    How did you get the license needed to activate Win10? Jack E/NJ



    I don't get it your point.. 
    i installed window and after that going to the properties and enter product key. i didn't enter product key while installing window. i added after that '
  • JackEJackE Posts: 11,047ACE Trailblazer
    I was trying to find out how the installation got the license key since it would not automatically get this license key from your mainboard as with factory installed Win10.

    So if your laptop did not freeze before Nov 29th, then I suggest you restore the machine to that point. Jack E/NJ




  • omerbutt123omerbutt123 Posts: 13Member New User
    hi just notice that, my 29 november restore point gone from the restore points list. i don't know why, but its gone, not there anymore



    I am so fed up with his, :(
    Jack, did you hear that about this type of issue or similar issue before in the acer laptops. I didn't hear that in my entire life :(



    thanks 

  • JackEJackE Posts: 11,047ACE Trailblazer
    Unlike earlier Windows versions, Win10 automatically deletes its update restore points usually after only a few weeks. This rapid deletion seems to be part of Microsoft's new & unimproved Windows10 lifecycle policy with rapid-fire heavy-handed major updates that are almost like entirely new versions of Windows under the old Microsoft naming conventions. https://support.microsoft.com/en-us/help/13853/windows-lifecycle-fact-sheet . It's plaguing many manufacturers of fairly new machines that shipped with earlier versions of Wn10. And the policy itself seems to change from month to month.

    Unfortunately, if Win10update problems aren't discovered or identified before its restore point is automatically deleted, then the only options are to either get in the habit of making regular system image backups or reset/reinstall the original Win10 version after backing up all the personal data and apps installed since.  

    I'm gonna guess you're now stuck for now with major update version 1809 and hope one of its maintenance updates will be released soon to fix the problem. You can check this by pressing the WIN key + R key and entering winver. If the freezing becomes intolerable, I can only suggest that you reinstall Win10 with the original installation stick and make sure system protection is enabled so an update restore point is created and temporarily block that update. You can also press  WIN key + R key and enter services.msc. Scroll down the list to Windows update, right click on it's properties, then change automatic to manual. I may also help to stop at least major updates by right clicking on the Windows start icon in the taskbar. Click Settings. Click System. Click Offline maps. Turn off both metered connections and map updates. Jack E/NJ


  • omerbutt123omerbutt123 Posts: 13Member New User
    Jack, 

    You are right, just check my window version is 1809.
    Also, what is your mean by that "reinstall Win10 with the original installation stick" ?? what is the original installation stick ???


    System protection is already enabled 





    Windows update is already on manual on services.msc







    Also i can't find "Offline maps" on system section








    Thanks JackE :)
  • JackEJackE Posts: 11,047ACE Trailblazer
    omerbutt123>>>Also, what is your mean by that "reinstall Win10 with the original installation stick" ?? what is the original installation stick>>>

    >>>You said earlier >>>My laptop came with DOS. and i install window 10 >>>
    Whatever you used to originally install Win10. I assumed it was a USB installation stick. Could be a DVD installation disk. What did you use? I'm guessing that Win10 version was 1803 or earlier and is compatible with your system.

    Don't worry about offline Maps for now. Changing auto to manual update in services should help prevent 1809 or one of its maintenance updates from sneaking in again. Just double-check that system protection is turned ON in the first create restore point box in Control Panel.

    Jack E/NJ 


  • omerbutt123omerbutt123 Posts: 13Member New User
    i was used USB Stick to install the window.... not DVD, Can i used USB stick again instead of DVD ??

    So its confirmed, there is no solution rather than the install new window again ??? can i used my other restore point or its better to  clean new window install ??? If yes so how can i install the window version 1803 instead of 1809 ??

    I show you my screen shot earlier there is the system protection is ON on C drive 





    But on D drive my system protection is disabled.. should i enabled the system protection is ON on D drive as well ???


    about the services updates i still see the this screen shot. this is what you want ??






    Thanks


  • JackEJackE Posts: 11,047ACE Trailblazer
    Yes, you can use the same Windows10 USB stick. Install all Win10 partitions on the C drive. The D drive is for data not Win10 system partitions but you can enable system protection on the D drive if you want. The other restore points won't help you since they came after the date the problem started. Jack E/NJ
  • omerbutt123omerbutt123 Posts: 13Member New User
    OKay, Thanks Jack, 

    One last question, I have another laptop which is i using from a decay (dell i3). and the both laptop are using the same window. but i just realized on the dell laptop its still showing me the 1803 version. and when i go to the update section to update the window so its showing me that "you are up to date" Why is that ?? while on this laptop i using 1809 how it is possible. I repeat, Same window on both devices. 


    Also, If i install the new window for using the usb stick as you said. how can i sure that the version 1803 will be install ?? 

    Or should i install the window only on C drive and didn't format my D drive and keep all the data in D drive ?? Or is that necessary to reset all the PC to factory reset including D as well ????


    Thanks Jack 
  • JackEJackE Posts: 11,047ACE Trailblazer
    The1809 update ***correctly*** detected that the DELL hardware was incompatible so it did not install and left it at 1803. A future major update may or may not eventually install. The big problem with 1809 and (all previous major Win10 updates) is when it ***INcorrectly*** detects that hardware is compatible and then installs.  You should be thankful the DELL is still on 1803!

    You should only install Win10 on the C drive, preferrably with the D drive temporarily disconnected so it doesn't interfere with the installation. Once your system is running correctly on Win10, then re-connect the D drive.

    Jack E/NJ  
  • omerbutt123omerbutt123 Posts: 13Member New User
    Okay.. Thanks Jack for clarification, 

    What about the version 1803 ? How can i sure that the window version is 1803 which is i install on my system ?? 

    Also, How can i disconnect my D drive while installation, i only know the method where both drives show as "primary as secondary" while install the window. But i don't know the method that how could i disconnect the D drive. 


    Thanks
  • JackEJackE Posts: 11,047ACE Trailblazer
    When you re-install Win10 from your USB stick, please temporarily disconnect your router from the internet so that NO automatic updates can be installed until you make sure system protection is enabled in the Control Panel restore point section. This must be done AFTER you install from your USB stick.

    If you don't know how to disconnect D drive, then probably you should keep it connected. Just make sure all Windows installation files and partitions are on the C drive.

    Jack E/NJ 
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