A315-31 Blue screen error

RickPeters
RickPeters Member Posts: 2 New User
edited August 2023 in 2018 Archives
Since few weeks my laptop freezes. Now it comes with a blue screen error  Machine Check Exception. Windows support and checks refer to Acer itself. What to do? Is there a support tool from Acer online who can identify the problem?

Best Answer

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Answer ✓
    Since few weeks my laptop freezes. Now it comes with a blue screen error  Machine Check Exception. Windows support and checks refer to Acer itself. What to do? Is there a support tool from Acer online who can identify the problem?
    I guess there are no known acer apps for online testing apart from the ones which are installed. 

    You can try the steps mentioned in https://www.thewindowsclub.com/machine-check-exception
    Click on 'Yes' to accept my comment as answer

Answers

  • Rudy21
    Rudy21 ACE Posts: 1,789 Pathfinder
    Answer ✓
    Since few weeks my laptop freezes. Now it comes with a blue screen error  Machine Check Exception. Windows support and checks refer to Acer itself. What to do? Is there a support tool from Acer online who can identify the problem?
    I guess there are no known acer apps for online testing apart from the ones which are installed. 

    You can try the steps mentioned in https://www.thewindowsclub.com/machine-check-exception
    Click on 'Yes' to accept my comment as answer
  • RickPeters
    RickPeters Member Posts: 2 New User
    Thanks for the link. We will start from there