Predator Helios 300 will suddenly raise the fans then the laptop completely freezes

AllDhattJazz
AllDhattJazz Member Posts: 7

Tinkerer

edited November 2023 in 2019 Archives
Hiya, 
Ever since I bought my Predator Helios 300 laptop I keep running into a lot of moments where the laptop will freeze, if I wait long enough it goes into a black screen. 
I keep my eye on the temperature and it's generally cool.
It happens when I'm playing games or doing 3D work, the fans will suddenly become super loud and at that moment I quickly save my work cause I know it will freeze. I don't push the laptop to the limit though with 3D programs because I'm worried of when it will freeze again. 

I've ran Event Viewer and Reliability Monitor. The results I get are Critical Events - Realtek HD Audio Background Process has stopped working. At the same time however a Windows Update happens, and all updates have been successful. 

I'm quite lost on what to do, I've been reading about disabling automatic windows updates or re-install Realtek drivers (which I'm unsure on how to do) and I just want to get on with my work :( 

Would really appreciate the community's help, thank you!! 

Note - its been going on for 8 months..I think that's how long I've had it :/ 





Answers

  • JackE
    JackE ACE Posts: 44,840 Trailblazer
    >>>I've ran Event Viewer and Reliability Monitor. The results I get are Critical Events - Realtek HD Audio Background Process has stopped working. At the same time however a Windows Update happens, and all updates have been successful. >>>

    Good coincidental observations! Let's try to control those pesky Win10updates to see what happens.

    First, right click the Windows start icon. Click settings. Then Network & Internet. Advanced options. Scroll down and turn metered connection on if not already.

    Next, press the WINkey + Rkey. Enter "services.msc" without the quotes. Scroll down the long list and right click on WindowsUpdate. Select properties. In the startup box, change from auto or auto delayed to manual.

    Then report back with results.

    Jack E/NJ

    Jack E/NJ

  • AllDhattJazz
    AllDhattJazz Member Posts: 7

    Tinkerer

    Oh thank you for the response!! I've just done the changes and will let you know what happens :blush:

    Thank youuu! 


  • AllDhattJazz
    AllDhattJazz Member Posts: 7

    Tinkerer

    At Jack, 

    Thank you for all your help!!
    Unfortunately what you suggested didn't work in the end :(
    This time my Helios froze while I was just on my web browser. After waiting for a while, I got to a black desktop, then everything just turned grey and froze for good. 
    I might have to look at building a pc and saying goodbye to my laptop :( It's been too troubling. 

    Thank you again for your help!! 

  • JackE
    JackE ACE Posts: 44,840 Trailblazer
    AllDhattJazz

    The best way to rule in or rule out a hardware problem is a complete factory re-set outside of Windows using the ALT+F10 cold boot recovery method as shown in the video below. Next best is the same method except trying to save your personal files. Either way, you should backup your personal files before you attempt the ALT+F10 recovery. Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA


    Jack E/NJ

  • AllDhattJazz
    AllDhattJazz Member Posts: 7

    Tinkerer

    Ah brilliant, 
    Ok - I'll back up all my files and give this a go. 
    Hopefully I'll get back soon,
    Thank youu! 
  • xapim
    xapim ACE Posts: 7,253 Pathfinder
    edited January 2019
    Ah brilliant, 
    Ok - I'll back up all my files and give this a go. 
    Hopefully I'll get back soon,
    Thank youu! 
    If that still didn't worked check your temps you might be suffering from a bad thermal paste application i suggest a repaste with a good professional thermal paste if that is the case, either doing it yourself or get acer service to do it with the past you would provide them with as the stock paste it's not good and if bad applied there will always be thermal issues


    https://www.userbenchmark.com/UserRun/11532543

    UserBenchmarks: Game 43%, Desk 61%, Work 40%
    CPU: Intel Core i5-7300HQ - 63.5%
    GPU: Nvidia GTX 1050-Ti (Mobile) - 41.9%
    SSD: WDC WDS200T2B0B-00YS70 2TB - 71.4%
    HDD: WD WD10SPZX-00HKTT0 1TB - 93.7%
    RAM: Kingston HyperX DDR4 2666 C15 2x16GB - 76.8%
    MBD: Acer Predator G3-572

    I'm not an Acer employee. (just here to help in the best way i can)
    If my answer fixed you issue please accept it for any other users who search for it would find it quickly thanks :)
    If you want to learn more about undervolting/optimizing windows join the Predator fb group and youtube channel:

    Owner/Admin (HOTEL HERO/Red-Sand/Opoka Opoka)
    https://www.facebook.com/groups/PredatorHelios300
    https://www.youtube.com/channel/UCNJwGUHxSJ8FKqAhnOqQuAw
    Acer support:
    https://www.acer.com/ac/en/US/content/service-contact
    http://www.acer.com/worldwide/support/