Acer AN515-51-55WL doesn't charge

ggbrock
ggbrock Member Posts: 4 New User
edited November 2023 in 2018 Archives
I received my Acer AN515-51-55WL yesterday, plugged it and turn the power on. Everything seems to be working fine but I noticed that the battery is at 0% which I thought was normal for a new laptop. I turned off the laptop and left it to charge for an hour. After an hour I noticed that the battery is still 0%.

I already tried the following:
Uninstall the 2 battery drivers in device manager.
Insert pin at the battery reset pinhole at the bottom of computer.

Details:
The battery icon indicates 0% plugged in, not charging. If I unplug the laptop and plug it again it indicates 0% plugged in, charging (after a minute or two it goes back to not charging).
The battery icon stays at 0%. 
I cannot power on the laptop if its unplugged. 
If the laptop is already on it doesn't shutdown even if unplug the laptop at 0% battery. There is notification that the battery is very low but i was able to use it for 20 minutes. I don't know how long it will last because after 20 minutes I plugged it again.

Thanks in advance for any help.

Answers

  • Delete the driver of battery in device manager and restart computer! What is the version bios installed in notebook?
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  • ggbrock
    ggbrock Member Posts: 4 New User
    Thank you for the quick response. I will check the bios version later.
    I tried upgrading to the latest bios yesterday but I received a notification that the battery should be 25% at least.
  • ggbrock
    ggbrock Member Posts: 4 New User
    Bios Version/Date: Insyde Corp. V1.10, 8/22/2017
  • OK! While considering the possibility of a problem on the battery, try these tips:
    a) try to reset the battery again but as follows: press the reset button for five seconds and leave the notebook off for five minutes and test:

    b) Check if any of these screws are loose and check to see if it solves the problem:

    c) check if this interlock button (cuts off motherboard power when the notebook is disassembled) is being pressed well:

    d) enable system protection and update all notebook drivers with driverbooster: https://download.cnet.com/Driver-Booster/3001-18513_4-75992725.html?part=dl-
    e) Restore the notebook to the factory defaults by pressing alt + f10 before the acer logo:
    https://www.youtube.com/watch?v=IFuWwuc2oH4
    f) disable fast startup in the power options:

    Test each tip separately!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • ggbrock
    ggbrock Member Posts: 4 New User
    I already tried/checked a,b and c. I will try your other suggestions. If its not solved I will return the laptop. Thank you for your help.
  • Commodore_1995#
    Commodore_1995# ACE Posts: 98,349 Trailblazer
    edited November 2018
    OK! Post the result here!
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          
                                                      
                                                     egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :)