Acer E5-475G-3915 (E14)

dedix07
dedix07 Member Posts: 1 New User
edited August 2023 in 2018 Archives
Hello!! i need help, i have problem with my laptop,my laptop random shutdown while on battery but if i plug charge it will be normally, i try resetting my battery but it still not working for me. sorry my bad english. i hope somebody to help me.Thanks

Answers

  • Balatekie
    Balatekie ACE Posts: 1,353 Pioneer
    dedix07

    Does you laptop gives any error message while shutting down? If so, please share it. Moreover, does your laptop turns off automatically while using a particular program in laptop? 

    As a workaround, I recommend you to use your computer in Safemode and check whether it goes off automatically or not. How to enter "Safe Mode" when booting the computer.... here it follows

    In Windows 8 and 10 OS.....

    As your computer restarts, press F8 (possibly a few times) to enter "Safe Mode"

    a. Press the "F4" key to Enable "Safe Mode".
    (The computer will then start in "Safe Mode" with a minimal set of drivers and services.)

    b. Press the "F5" key to Enable "Safe Mode" with Networking.
    ( Once "Safe Mode" with Networking starts, Windows is in Safe Mode, with additional network and services for accessing the Internet and other computers on your network.)

    Now sign in to the computer with your account name and password (If you have one set.) Use your computer by all your normal activities. When you are finished, you can exit "Safe Mode" restarting your computer.
     :) If you think I've answered your question, please hit the Accept Answer:)