Aspire E3 built three years ago (Nov. 2015) freezes at Windows 10 Home Screen

PitbullDad
PitbullDad Member Posts: 3 New User
edited August 2023 in 2018 Archives
I turn it on. It goes to Windows Home Screen. It freezes. Click on anything, then pointer becomes spinning circle.  Then FREEZE.

Shut off with On/Off button. 10 seconds.   REPEAT above.

Any suggestions?  I can't even get to Settings to re-set. 

Comments

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    PitbullDad 
    Please check all the screws of the bottom case are secured correctly.
    >> Try to perform a simple power reset and check the issue.  Shutdown the laptop. Disconnect the charger. Disconnect the external display. Please check for a battery reset PIN hole at the bottom of the device.The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Let the computer sit for 5 minutes with no power. Reconnect the charger and power On the laptop.

    >>Try to reset BIOS to default settings. Start your computer and as soon as you hit the Power On button, keep pressing the F2 key. You can simply hit the F9 key to display a blue screen that says Load Setup defaults? Clicking "no" to discard changes and exit from BIOS.
    Now go to BIOS and check if you are able to set the boot order.

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