VX5-591G, i7, 1050Ti - Audio dropouts with Native Instruments gear

chrisgreen
chrisgreen Member Posts: 1 New User
edited November 2023 in 2018 Archives
hey guys, 

im turning to you as my last chance for a fix of this issue, im really close to dumping that thing and replace it with an 2011 Macbook - atleast those can run audio...

so first things first: i was using the Laptop for over a year without any issues until a windows update forced itself on my maschine. since that i have terrible audio dropouts when using NI gear. I have an S4 and an Z2, both top of the line Products.

- first of all i tried both NI products with my tower PC that has the same win10 version of my laptop and an old 2011 macbook from an friend, without any issues. so it cant be the NI gear.
- i reset windows completly with alt F12, did refresh first then a complete wipe
- i followed the troubleshooting guide from NI down to point 3.2.1 but i really cant make anything of the results. i also cant find any speedstepping or cpu throtteling options in the bios. 
- i installed new gtx driver

can someone PLEEEASE guide me in the right direction? im desperate!!

here the facts i can provide:
the guide i used: https://support.native-instruments.com/hc/de/articles/209571729-Windows-Optimierungs-Tipps-für-die-Audioverarbeitung

LatencyMon Stats:
_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates. 
LatencyMon has been analyzing your system for  0:00:41  (h:mm:ss) on all processors.


_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name:                                        DESKTOP-0D9OKLR
OS version:                                           Windows 10 , 10.0, build: 17134 (x64)
Hardware:                                             Aspire VX5-591G, Acer, KBL, Wish_KLS
CPU:                                                  GenuineIntel Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz
Logical processors:                                   8
Processor groups:                                     1
RAM:                                                  8026 MB total


_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed:                                   2808 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs):   528,044525
Average measured interrupt to process latency (µs):   6,580842

Highest measured interrupt to DPC latency (µs):       525,127152
Average measured interrupt to DPC latency (µs):       2,226116


_________________________________________________________________________________________________________
 REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs):              5239,942308
Driver with highest ISR routine execution time:       Wdf01000.sys - Kernelmodustreiber-Frameworklaufzeit, Microsoft Corporation

Highest reported total ISR routine time (%):          0,014264
Driver with highest ISR total time:                   Wdf01000.sys - Kernelmodustreiber-Frameworklaufzeit, Microsoft Corporation

Total time spent in ISRs (%)                          0,014486

ISR count (execution time <250 µs):                   26390
ISR count (execution time 250-500 µs):                0
ISR count (execution time 500-999 µs):                0
ISR count (execution time 1000-1999 µs):              0
ISR count (execution time 2000-3999 µs):              0
ISR count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs):              5250,291667
Driver with highest DPC routine execution time:       ntoskrnl.exe - NT Kernel & System, Microsoft Corporation

Highest reported total DPC routine time (%):          0,313324
Driver with highest DPC total execution time:         Wdf01000.sys - Kernelmodustreiber-Frameworklaufzeit, Microsoft Corporation

Total time spent in DPCs (%)                          0,357676

DPC count (execution time <250 µs):                   93833
DPC count (execution time 250-500 µs):                0
DPC count (execution time 500-999 µs):                4
DPC count (execution time 1000-1999 µs):              0
DPC count (execution time 2000-3999 µs):              0
DPC count (execution time >=4000 µs):                 0


_________________________________________________________________________________________________________
 REPORTED HARD PAGEFAULTS
_________________________________________________________________________________________________________
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count:                 snippingtool.exe

Total number of hard pagefaults                       576
Hard pagefault count of hardest hit process:          111
Number of processes hit:                              26


_________________________________________________________________________________________________________
 PER CPU DATA
_________________________________________________________________________________________________________
CPU 0 Interrupt cycle time (s):                       2,756201
CPU 0 ISR highest execution time (µs):                5239,942308
CPU 0 ISR total execution time (s):                   0,047555
CPU 0 ISR count:                                      26387
CPU 0 DPC highest execution time (µs):                5247,611467
CPU 0 DPC total execution time (s):                   1,137840
CPU 0 DPC count:                                      90621
_________________________________________________________________________________________________________
CPU 1 Interrupt cycle time (s):                       1,772994
CPU 1 ISR highest execution time (µs):                4,799501
CPU 1 ISR total execution time (s):                   0,000014
CPU 1 ISR count:                                      4
CPU 1 DPC highest execution time (µs):                125,747863
CPU 1 DPC total execution time (s):                   0,007979
CPU 1 DPC count:                                      785
_________________________________________________________________________________________________________
CPU 2 Interrupt cycle time (s):                       1,327676
CPU 2 ISR highest execution time (µs):                0,0
CPU 2 ISR total execution time (s):                   0,0
CPU 2 ISR count:                                      0
CPU 2 DPC highest execution time (µs):                196,615028
CPU 2 DPC total execution time (s):                   0,005701
CPU 2 DPC count:                                      742
_________________________________________________________________________________________________________
CPU 3 Interrupt cycle time (s):                       1,731108
CPU 3 ISR highest execution time (µs):                0,0
CPU 3 ISR total execution time (s):                   0,0
CPU 3 ISR count:                                      0
CPU 3 DPC highest execution time (µs):                78,511396
CPU 3 DPC total execution time (s):                   0,000746
CPU 3 DPC count:                                      104
_________________________________________________________________________________________________________
CPU 4 Interrupt cycle time (s):                       1,069839
CPU 4 ISR highest execution time (µs):                0,0
CPU 4 ISR total execution time (s):                   0,0
CPU 4 ISR count:                                      0
CPU 4 DPC highest execution time (µs):                119,132835
CPU 4 DPC total execution time (s):                   0,002906
CPU 4 DPC count:                                      398
_________________________________________________________________________________________________________
CPU 5 Interrupt cycle time (s):                       1,127240
CPU 5 ISR highest execution time (µs):                0,0
CPU 5 ISR total execution time (s):                   0,0
CPU 5 ISR count:                                      0
CPU 5 DPC highest execution time (µs):                48,949786
CPU 5 DPC total execution time (s):                   0,000996
CPU 5 DPC count:                                      130
_________________________________________________________________________________________________________
CPU 6 Interrupt cycle time (s):                       0,93020
CPU 6 ISR highest execution time (µs):                0,0
CPU 6 ISR total execution time (s):                   0,0
CPU 6 ISR count:                                      0
CPU 6 DPC highest execution time (µs):                5250,291667
CPU 6 DPC total execution time (s):                   0,009170
CPU 6 DPC count:                                      601
_________________________________________________________________________________________________________
CPU 7 Interrupt cycle time (s):                       0,979485
CPU 7 ISR highest execution time (µs):                0,0
CPU 7 ISR total execution time (s):                   0,0
CPU 7 ISR count:                                      0
CPU 7 DPC highest execution time (µs):                5232,412393
CPU 7 DPC total execution time (s):                   0,009184
CPU 7 DPC count:                                      473
_________________________________________________________________________________________________________

i also added some screenshots 
i hope someone of you can help me
thanks in advance! <3
chris

Categories