Acer Aspire VX15 Second SSD

mmdw
mmdw Member Posts: 1 New User
edited August 2023 in 2018 Archives
Hello dear community)
I didn't expect that it is so HARD to contact acer support... So, I'll try to ask you and I hope that this is very common problem and someone can help me)

I tried to to install to my laptop second ssd drive (WD BLUE 1TB 3D NAND SATA SSD). But after I installed it - laptop stopped to run.
When I took it out it works again. I confused what is happening.

I didn't have original HDD Upgrade Tool, but I ordered -
HDD Upgrade Bracket Kit42.GP4N2.SV1

And somehow fit it inside)) It might be a problem? How I can get Upgrade Bracket Kit then? I'm in Toronto now, but anyway it is impossible to get it, because it returns error on mine Serial Number.
So, questions is - what I can do and why it doesn't work?)

Answers

  • wis
    wis Member Posts: 713 Seasoned Specialist WiFi Icon
    edited November 2018
    The kit that you have is "compatible only for A515-51G-515J and A515-51G-89LS".  Even though the caddy fits, the cable is probably incompatible.  Return the 42.GP4N2.SV1 for a refund.  You need the 42GM1N2.SV1 kit.  As of March 2017, this kit was free.  See video below.  If you've been unable to order the kit via the online Request Form, then contact Acer Support.

    https://www.youtube.com/watch?v=TVtlbYAbqGc